Service Genie - App

What is it about?

Service Genie is a smart service management application that simplifies complaint handling and field operations for businesses. The platform enables admins to assign complaints directly from an intuitive dashboard, ensuring tasks are distributed efficiently to service executives. Once assigned, executives receive instant notifications on their mobile app with complete details, including customer information, location, and service type. They can perform various on-site tasks such as AMC servicing, installations, warranty checks, or managing missing spare parts. The app allows executives to update status in real time, accept or schedule follow-ups, or cancel complaints when necessary. After completing the work, executives can capture the client’s digital signature and collect payments for service charges directly on-site, ensuring a seamless closure process. With real-time synchronization, Service Genie ensures transparency between admins and field staff, reduces delays, and enhances customer satisfaction through faster and more organized service delivery.