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With Oracle Mobile Service Manager for Oracle E-Business Suite, contact center managers and agents can manage service requests and take action on the go
Service Manager for EBS
by Oracle America, Inc.
What is it about?
With Oracle Mobile Service Manager for Oracle E-Business Suite, contact center managers and agents can manage service requests and take action on the go.
App Screenshots
App Store Description
With Oracle Mobile Service Manager for Oracle E-Business Suite, contact center managers and agents can manage service requests and take action on the go.
- Track service request backlog
- Prioritize escalated service requests
- Reassign service requests to balance work queues
- Provide analysis to expedite resolutions
- Reduce service agreement violations
Oracle Mobile Service Manager for Oracle E-Business Suite is compatible with Oracle E-Business Suite 12.1.3 and 12.2.3 and above. To use this app, you must be a user of Oracle TeleService, with mobile services configured on the server side by your administrator. For information on how to configure mobile services on the server and for app-specific information, see My Oracle Support Note 1641772.1 at https://support.oracle.com
Disclaimer:
AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to takedown@appadvice.com and your information will be removed.
AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to takedown@appadvice.com and your information will be removed.
