ServiceMax Spring 15 for iPad

ServiceMax Mobile for iPad brings the power of your entire organization to every service call. You’ll find a simple field-ready design that helps technicians maximize productivity and revenue by following your service workflows, providing account history and enabling collaboration. Easy to use features reduce administrative time and make everything from scanning a barcode to capturing a customer signature faster. Plus, ServiceMax field-ready mobile apps always work offline.

Designed for life in the field, ServiceMax’s field-ready mobile application pairs complete field service functionality with the native capabilities of the iPad, such as FaceTime for troubleshooting. Field service technicians and engineers have mobile access to easily configured business processes that help ensure data integrity and compliance, regardless of connectivity. It’s easy to access information, eliminate paperwork, check SLA clocks, and complete work orders to enable quick and accurate customer billing for all work performed. ServiceMax Mobile for iPad delivers unsurpassed technician productivity and satisfaction—all on a convenient mobile device.

*** To use the latest features available with ServiceMax Mobile for iPad, including support for long-term projects and sync reports, ServiceMax customers can upgrade for free to the ServiceMax Spring ‘15 release.***


Benefits
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• Delight customers by arriving on time and well equipped to solve their issue efficiently and meet their SLAs
• Decrease time spent on work orders and service reports; quickly tally parts and repair costs, debrief and close work orders on the spot
• Increase technician effectiveness and first time fix rates by providing online and offline mobile access to customer and installed product information, social collaboration tools, inventory, site, warranty & contract, SLAs, and pricing knowledge
• Speed cash flow by empowering techs to debrief work orders and capture signatures on the spot
• Sell more services by providing service technicians up-sell and cross-sell recommendations and access to current pricing
• Get up and running fast by utilizing our field-ready mobile apps—no coding needed, just configuration

Features
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• Field-ready design features large targets, fewer clicks and intuitive navigation
• Quick access to customer info with one-click communication and hands-free GPS navigation
• Seamless offline capabilities, so that technicians can access customer or product information, or capture service details remotely, regardless of Internet connectivity
• Single sign on (SSO) and OAuth 2.0 support to ensure faultless, secure access
• Configure once and deploy everywhere; ServiceMax’s Infinity Framework provides process workflows and wizards that keep techs on track, regardless of which device they use
• Troubleshooting provides expert access to product documents, videos and ServicePulse social collaboration technology
• Print your service report in the field to any AirPrint-enabled printer
• Day, week and month calendar views of work orders, long-term projects and associated tasks can be dynamically changed
• Easy to search for parts and products in trunk stock and the trunk stock of nearby technicians
• Real-time, automated pricing for time and materials estimations
• Advanced data validation during data entry ensures data integrity even if connectivity is not available
• Access to all pertinent data: entitlement verifications, customer history, location, contacts, product service history, repairs, warranties and more
• Smart Business Docs to create service reports, invoices, etc. and have customers sign them while on site
• Add attachments (up to 25MB each), so techs can easily capture and share photos/video taken at the customer site, email service reports, or contracts

Note: "Continued use of GPS running in the background can dramatically decrease battery life."