Spectrum AI

Spectrum AI delivers continuous predictive CX analytics that give you real-time insight into every account so you can focus your effort where it will have the biggest impact on customers. Get on the same page with teammates and colleagues with continuously updated insights that flow all the way from overall account health, to each stage of the customer journey, to the operational metrics that contribute to the customer experience. Do smart, collaborative work that moves the needle for CX.

Use Spectrum AI to:

Get continuous, personalized updates – only when they matter to you – in your CX feed

Dive deep to explore in-depth data on account portfolios or customer segments, so you can spot trends, uncover trouble spots, or make new connections

Know what operational factors have the biggest impact on customers

Understand what performance level you and your team need to hit to move the needle for customers

See just-for-you alerts about events or changes in customer experience conditions that you need to track, so you never miss an update that matters

Collaborate effectively with teammates on accounts of interest to you, based on a shared view of the customer journey

Spectrum AI will change the way you think about customer insights and give you new tools for improving the customer experience.

We are delighted to help! Simply contact us at success@ocxcognition.com.