SwitchSmith

SwitchSmith allows you and your group to manage and receive inbound business calls on your own mobile.

After installing the SwitchSmith app, you set up instant ring groups for your business numbers. Now your business switchboard is live and at your fingertips.

SwitchSmith allows you to see as much of your business's call activity as you choose, so you can minimize interruptions when you need.

All inbound calls are held in a queue which you see on your live switch screen. Customers hear a greeting that you record in the app. You decide who to answer first.

SwitchSmith notifications let you track calls to your ring groups so you can see how live calls are answered, manage call flow, and save time for you and your customers.

Make outbound calls with your existing SIM card and set one of your public facing numbers as the caller id.

You can also use SIP desk phones to receive calls. Use the app to switch between receiving calls on your mobile and taking calls on a desk phone.

And if you prefer not to use push notifications but would rather receive regular interrupting calls on your mobile, this is possible as well. For any group you belong you, you can dynamically switch between push notifications, desk phones and regular mobile. This can be done on a per group basis, so you can tailor the way you receive calls from different ring groups.

Key Features:

* Business calls to your personal mobile
* Queues up inbound calls until you choose to answer them
* Set up instant ring groups for your business numbers
* Real time view of all calls to your groups
* New call alerts via push notifications
* Dial out directly from your phone using your public facing numbers for the caller id
* Use SIP desk phones to make and receive calls
* Switch between push notifications, desk phone handling or regular mobile calls on a per group basis
* Do not disturb switch routes all calls to other group members
* Choose to confirm each call to your mobile or have calls forwarded unconditionally
* Record, review and update customer greetings
* Add/remove participants to ring groups at any time
* Quick access to recent missed calls
* Scheduled opening times on a per group basis
* Call history for each ring group
* Return missed calls direcly from the app whilst displaying your business number to the customer
* Ability to turn a ring group on and off
* Set custom greeting for calls during off-hours
* Display names of callers when they are one of your phone contacts
* Control whether customers hear a greeting or a ring tone before they are connected
* Transfer calls to other group members
* CardDAV to LDAP synchronization for managing contacts on deskphones
* Managed integration with existing telephony infrastructure

Things to remember:

* You must be a SwitchSmith customer to use the app.
* Any ring group pariticpant can use the app to manage live calls.
* Group management is limited to designated account administrators.

SwitchSmith is currently only available in the UK.

Terms Of Service: https://switchsmith.com/tos/
Privacy Policy: https://switchsmith.com/privacy/