Tawasul DB

The Scope of Work (SOW) will be an enhancement to the quality of mada card acceptance at POS Terminals. ATM and e-Commerce sites offering the mada online services.

This SOW is to ensure that the Tawasul team possess an accurate from the field with Qualitative data and information that will support the ongoing measurement and evaluation of member banks and in particular the Acquiring banks with the service and support levels at their point of Sale locations across the Kingdom of Saudi Arabia.

Ensuring a methodical on site visits to measure the level of services and quality of all channels deployed by the acquiring banks at Merchant locations throughout the Kingdom.

Undertaking site visits which will include ATM’s, POS devices throughout the Kingdom, in all cities, small or large and at remote areas of the Kingdom within a specific period of time.

All Data Collection, Auditing, Reporting process will be paperless, employing portable data-capture devices (Portable Digital Assistance – PDA’s) with GPS location functionality.

All Collected and Incoming data will be compiled in a dedicated database specifically setup for this purpose. Results from the collated data will be displayed through a Dashboard, as well other reporting formats as specified my Saudi Payments