Teleon HIPAA Compliant Texting

Teleon is a HIPAA-compliant texting and telehealth application that helps healthcare providers communicate with staff, patients and their families in simple and efficient ways. Teleon also supports providers in delivering remote video or audio sessions and ensuring patients receive timely access to care.

Note: If you are a patient or a family member of a patient, please see more information below.

-- FOR PROVIDERS --

Teleon can be used by clinicians, administrators, and caregivers who can take advantage of the following features.

HIPAA-Compliant Messaging:
- Secure, direct messaging and conversation threads
- Simple group texting for efficient coordination across departments and patient care teams; handling of staff call-offs, patient admissions, and other workflows
- Image and document viewing and sharing (photos, PDFs, lab tests, etc.)
- In-app camera for taking and sending encrypted photos
- Flexible message search using dates, topics, patient names, or other criteria
- Simple adding/removal of users from conversation threads as teams change

Real-time Video & Audio Calls for Telehealth:
- Secure HD video calls
- In-app audio calls
- Available on mobile and web

Staff and External Partner Directories:
- Organization/staff directory with click-to-call and click-to-message features
- Separate directory for external partners
- Simple invitation of staff and partners

Patient and Family Engagement:
- Simple and secure texting with patients and their families
- Digital sharing of photos, medical files, and care plans
- Access to patient/family list and profiles
- Roles and permissions to support provider’s policies and workflows

Notifications and Alerts:
- Message delivery and read receipts
- Real-time alerts via push, email or SMS
- Sound options for notifications
- Message priority tags (urgent, referral, etc.)

Access and Security:
- Touch ID, Face ID and PIN for simple and fast access
- Available on mobile, web, and desktop devices
- End-to-end data encryption and HIPAA compliance


-- FOR PATIENTS AND FAMILIES --

If you’ve been invited by your healthcare provider to join Teleon, please download our app, click the “Log In” button, and enter the account access information you received from Teleon via email.

Otherwise, you can ask your provider to invite you to Teleon so that you can securely communicate with them using our simple-to-use and HIPAA-compliant mobile app.

Use of Teleon is free for patients and their families.


-- FOR PROVIDER ORGANIZATIONS --

Provider organizations can quickly onboard their employees, patients and families using Teleon’s turnkey mobile and web apps, while gaining administrative and security controls using Teleon’s web-based Admin Console. If you do not have access to the Admin Console, please contact Teleon Health.


-- SUPPORT --

Please contact Teleon at:
- Email: support@teleonhealth.com
- In-App: Send a message to Teleon Health

Or visit our Help Center for additional support and resources: www.teleonhealth.com/helpcenter

- DISCLAIMER --
Teleon Health does not offer medical advice or diagnoses, or engage in the practice of medicine. Healthcare providers, patients, and family members of patients should always obtain applicable diagnostic information from appropriate trusted sources. Healthcare providers should never withhold professional medical advice or delay in providing it because of something they have read in connection with our Services. You are solely responsible for any decisions or actions you take based on the information and materials available through the Services (including patient information). Reliance on any information provided by Teleon Health or in connection with the Services is solely at your own risk. If you think you, a family member or a patient may have a medical emergency, contact the family member or patient and/or emergency services immediately.