TeroTAM Service Provider

Make your needs easy with our solutions, it is an online platform for the service providers for all category consumers by accessing through TeroTAM Service provider web/mobile application. Offer your best quality service in the market aims to reach the doorstep by the digital process and bring closer. We are registered with the trusted service partner for reliable service at the best market price.


#TeroTAM service provider highlights

* Quick service with ticket-based resolution
* Trusted service partner with the right identification 
* Access through web/mobile application 
* Get alerts through SMS/email
* Have brief information with created ticket
* Track and escalate work at any stage
* Get to access live data and take actions


1. Analytics
This is one place to digitally let you know the business data and accumulated reports with opened, closed complaints, working progress information, represent the statistics for financial, staff, efficiency with graphs. And feasible to customize the view and download the reports in accessible formats. And exclusively get punctual reports by automated reports through mails/SMS

2. Complaint Management
Create complaints on having issues with any of assets and hardware on a ticket basis and assign to the responsible staff or team. It carries details with the complaint created date, location, name, status and allows you to take action and track the details of it. And store the all-time complaints history and display it on dashboards.
Created complaints show with the pending status to accept the service and take action by providing comments.

3. Rate card
The rate card is an agreement between the customer and supplier and carries the details with service length, price, terms & conditions. Helps to avoid conflicts and supply items at a fixed rate for service length. It is a simple and easy way to create price cards with customized requirements from the TeroTAM service mobile/web portal.

4. Notifications
Get service-related updates to perform actions and make alerts through mobile/web applications. And keep you never miss any priority information.

5. Chat/Communication
The process of sharing and transferring information, ideas, and knowledge from one individual to another is made easy TeroTAM primary feature is its various means of communication, which not only allows the company to have real-time contact.

6. Preventive Maintenance
Add schedule and activity for the assets and hardware to maintain care before machine failure/breakdown occurred for the multiple assets with the location basis. Create a schedule for daily, weekly, monthly, annually, custom activities and assign them to the service provider or staff members. It helps to keep assets healthy and increase the life of assets.

7. Account
Provide details of the amount payable with the invoice, and the statement of your account for each transaction. And make sure your transitions are clear and reliable.

8. Live Chat/Supported
For need, any help for technical or support contact us through chat support.
 
9. Offline Support
Access to complaint management to view created and pending complaints to resolve issues.
 
10. Notifications
Get alerts from each working functional module with scheduled reminder
 
11. User Guide
Provide product manuals for each functional working module
 
12. Quick Overview
Provide quick information for opened, closed, and in-progress information on the welcome screen.