The DSP Vault

Smarter Driver Management for Delivery Service Partners – All in One App

The DSP Vault is a robust and intelligent driver management platform built specifically for Delivery Service Partners (DSPs) to streamline their backend operations. This app is not meant for delivery tracking or logistics routing, but instead focuses entirely on managing your team of drivers — from scheduling and feedback handling to real-time communication and performance tracking. Whether you're running a small team or coordinating a fleet of hundreds, The DSP Vault gives you the control and clarity you need to operate efficiently and at scale.

With The DSP Vault, driver management becomes effortless. Admins can assign or schedule routes based on operational plans, upcoming demands, or shifts. The route management tools are built for clarity and efficiency, allowing you to update, reassign, and track route statuses from a centralized dashboard. Integrated app notifications ensure drivers receive instant alerts when a new schedule is created, updated, or cancelled — eliminating confusion and improving communication flow.

Driver performance is at the core of the platform. The DSP Vault provides automated scorecard generation on a daily and weekly basis, helping DSPs assess metrics like job completion consistency, timeliness, and overall adherence to expectations. These scorecards can be used for reviews, audits, or incentive planning — all visible to admins in one place.

The app also includes an in-depth bonus calculation system. You can define performance criteria and link them to custom bonus rules, ensuring that top-performing drivers are rewarded transparently. Feedback is another cornerstone of the platform. Admins can view, manage, and act on both positive and negative feedback — allowing for better accountability and continuous performance improvement. Special attention is given to negative feedback management, with tools that let you flag recurring issues and take timely action.

Communication is seamless and structured within The DSP Vault. Admins have access to a dedicated live chat interface that allows them to communicate one-on-one with any driver. Unlike open chat platforms, drivers cannot chat among themselves, maintaining a professional and secure environment. The admin-to-driver chat ensures all updates and discussions stay relevant, traceable, and in context.

Need to broadcast a message to all drivers or to a specific group? The DSP Vault lets you send bulk notifications or chat messages to a selected group of drivers — perfect for company-wide announcements, schedule changes, or emergency instructions. Drivers can respond to these messages, ensuring two-way communication where admins retain control of the conversation flow.

Whether you're managing route schedules, motivating your workforce through bonuses, collecting actionable feedback, or keeping your drivers aligned through live chat and broadcasts — The DSP Vault centralizes everything into one simple, admin-first mobile platform.

No delivery tracking. No clutter. Just pure driver operations management — fast, focused, and built for DSP success.