traCXio

Move from ordinary to extraordinary customer experiences with traCXio, the all-in-one platform that helps organizations design, optimize, and monitor customer journeys. traCXio empowers teams to collaborate, create service blueprints, and maintain accountability, ensuring that your service delivery aligns with the best possible customer experience.

Key Features:

Customer Journey Mapping: Easily create and refine customer journey maps to visualize every touchpoint and ensure that your services meet customer expectations at every step.

Service Blueprint Creation: Convert customer journey maps into actionable service blueprints. Define roles, responsibilities, and processes to ensure consistent delivery across teams.

Standard Operating Procedures (SOPs): Upload, build, and maintain SOPs directly in the app. Link SOPs to actions in service blueprints to ensure that every step of your process is aligned with best practices.
Operational Efficiency: Standardize processes, eliminate redundant tasks, and streamline operations for maximum efficiency.

Employee Engagement: Actively involve your team in both the design and execution of customer experience initiatives. Foster a culture of ownership and accountability, while tapping into valuable on-the-ground insights from employees.
Cross-Functional Collaboration: Break down silos and foster collaboration across departments. Build customer journeys and blueprints in a collaborative space, where all stakeholders can contribute and be held accountable.

Monitor and Improve Service Delivery: Stay on top of your operations with real-time reports and dashboards. Monitor the health of customer journeys and service delivery anytime, anywhere, right from your mobile device.

Continuous Improvement: Enable employees to report bottlenecks and pain points at key touchpoints in real-time. This feedback helps you continuously optimize your processes for better customer and employee satisfaction.

traCXio is designed to ensure that your service design not only meets but exceeds customer expectations. With our intuitive platform, you can unlock operational excellence, foster collaboration, and continuously improve customer experiences from the ground up.


Unlock the full potential of your customer experience with traCXio—Customer Experience Unlocked. Surface to Core.