vAgent

If you want to sound like a big business tomorrow, you need to sound like one today. Moving to Vurella’s ACD solution will do that by enabling your agents to professional handle inbound calls. Working with both the Alcatel-Lucent OmniPCX Office and OmniPCX Enterprise, the ACD solution offers full call centre functionality, from music on hold, to call positioning and skill-based routing.

The Agent App enables agents to accept calls while working from home, and without the need to connect to an office VPN. In addition, agents using the application can be monitored by your call centre supervisor who can visually see which agents are logged in/out, available or on a break.