VCIB Assist

The exciting and innovative VCIB mobile app will enhance our policy holders experience with

our brand. There are several exciting functions packages into a very smart little app to

ensure client service excellence!



1. Our policy holders will be able to submit and store important information about

themselves or their family on the app to access in an emergency situation.

2. They will be able to view their insurance policies live to ensure they have a “real-

time” view of their cover and premium.

3. Additional cover can be requested via the app and our clients can include

photographs and scanning their license disk detail to capture relevant data about the

vehicle for assessment for example.

4. There is a built-in panic button to push in case of a roadside emergency. The panic

button will send an alert into the call centre to “call back” the client and arrange

immediate assistance.

5. Functionality is built-in to lodge a notification of incident to expedite a claim with

step-by-step assistance on the app. This notification includes the ability to scan the

barcode on the third parties’ vehicle license disk as well as driver’s license disk. The

data within the barcode is seamlessly decrypted and pre-populated within the app to

simplify the process. Our clients will also be prompted to take the required photo

evidence at the scene and these photos will be date and time stamped so as to keep

a proper audit trail and enable you to expedite the processing of the claim.

6. Our policy holders will be able to access customised assistance and emergency

services via the app with content that explains what they are covered for prior to

calling the call centre.

7. Recommendations can be made to friends about our products and services.

8. Clients will receive the latest news and updates from VCIB through Push

Notifications.

9. There is an area within the app where a client can do a vehicle pre-inspection for

second hand vehicles. They will be able to take photos of the front, side and back of

the vehicle, scan the vehicle license disk so as to capture the details of the vehicle

e.g. make, model and derivative as well as scanning the driver’s license disk to

decrypt the driver’s details. The full pre-inspection detail will be sent through to your

offices via email to assess and so much more!