Vyzeo AssistLink

More efficient than traditional phone-based support, our Digital Customer Service (DCS) platform improves problem-solving by combining audio, online video, messaging, co-browsing, and a powerful scheduling system for technical support. 

OUR DIFFERENTIALS  

Our app works in low bandwidth conditions. We understand that often the industrial environment conditions are not favorable for 3G, 4G, or 5G connections, and Wi-Fi is limited. For this reason, our on-screen annotation and video functionalities were designed to connect and function in the worst conditions. 

We grant access to all equipment and service providers to join Vyzeo. This app was designed to be the source and place where technical support providers could be easily found and reached. Contact us when downloading the app to ensure the providers are also registered. contact@vyzeo.com  

No more frustrations. The smart call system makes technical support faster and more predictable. When contacting a technical support provider, our system directs the request precisely for the expert qualified for the type of equipment. If the expert is available, the instant call option is shown for immediate contact. If the expert is busy, the call can be scheduled for the first time.  

Unlimited users. Vyzeo seeks to improve communication in the industry with the objective to reduce costs and environmental impacts by solving technical problems faster with digital solutions. For us, more users mean more problem-solving power and are aligned with our goals.  

The connection between internal users. Internal expertise solves problems. The entire industrial maintenance crew and equipment operators can connect with each other using video call to solve technical problems faster.  

WHAT FEATURES DOES VYZEO OFFER?  
1. Desktop platform for Admin User.  
- Manage Users 
- Call history 
- Dashboard 
 
2. Mobile App 
- Search Provider 
- Instant Call 
- Scheduled Support 
- Video Calls 
- Audio Calls 
- On-Screen Annotations (on freeze screen) 
- Message (chat) on Video Screen 
- Receive Supportive Instructions on Video Screen (Co-Browsing)  

FOR WHICH PROCESSES IN INDUSTRIAL APPLICATIONS IS VAYZEO SUITABLE?  
- Remote Guidance 
- Remote Commissioning 
- Remote Maintenance 
- Remote Training 
- Remote Quality Assurance 
- Remote Services  

DEVICES SUPPORTED 
Vyzeo is supported by all mobile devices and standard PCs (Mac OS, Windows), Chrome web browser preferable.