Wait Way

WaitWay — Secure Virtual Sign-In and Queue Management

WaitWay is the modern, HIPAA-compliant virtual sign-in and queue management system designed for clinics, counseling practices, schools, government agencies, salons, and other organizations that need a fast, reliable way to welcome and manage visitors — without paper forms or expensive kiosk hardware.

With WaitWay, guests can sign in from a tablet, phone, or self-service kiosk, and staff can view and manage the sign-in list in real time from anywhere. No matter the size of your organization, WaitWay helps you reduce wait times, improve communication, and create a more professional and secure sign-in experience.

Key Features:
• Secure, HIPAA-Compliant Sign-Ins
All sign-ins are securely transmitted and stored, ensuring privacy and compliance with HIPAA standards for healthcare providers.
• Virtual Queue Management
See every sign-in as it happens and track visitors in real time. Staff can mark visitors as “seen,” clear them from the list, or forward them to other team members instantly.
• Flexible Access Across Devices
Use WaitWay from your phone, tablet, desktop, or dedicated kiosk — no special hardware required.
• Provider & Team Collaboration
Assign sign-ins to the right staff member and forward visitors between providers seamlessly, keeping everyone in sync.
• Customizable Forms
Collect the information you need with fully customizable sign-in fields, including appointment details, contact information, and answers to pre-set or custom questions.
• Real-Time Notifications
Get instant push notifications for new sign-ins or important updates, so you can stay on top of the queue from anywhere.
• Multi-Location & Multi-Provider Support
Manage one location or many, and handle separate queues for multiple providers without confusion.
• Branded Experience
Add your logo, colors, and welcome message so your sign-in system matches your organization’s brand.
• Reporting & Insights
Export sign-in history for attendance tracking, compliance, or customer flow analysis.
• Privacy-First Design
WaitWay never sells or shares your sign-in data. Your information belongs to you and your organization.

Perfect For:
• Healthcare clinics & counseling practices
• Schools & universities
• Salons & spas
• Government offices
• Corporate reception areas
• Any place that needs a professional, organized check-in system

Why Choose WaitWay?
Most sign-in systems require costly proprietary hardware or complicated software setups. WaitWay works with the devices you already have, is simple to set up, and scales easily with your organization’s needs. Whether you have one front desk or multiple locations, you can manage everything from a single secure dashboard.

Getting Started Is Easy:
1. Download WaitWay.
2. Sign in with your provider account.
3. Start managing your queue instantly — from anywhere.

With WaitWay, you can make a great first impression, stay organized, and keep your sign-in process running smoothly — every time.

First Time Using WaitWay?
When you first open the app, you’ll see a device code. This means your device is ready to pair.
1. Go to https://waitway.com/admin on your computer or mobile browser.
2. Sign in or create an account.
3. From the Devices section, enter your code to link the app.

Once paired, your device will show either the kiosk screen (for guests) or provider screen (for staff). Tablets are recommended for kiosks, and you can add more devices anytime.