Xoonio

Welcome to Xoonio!

Xoonio enables help seeking users in consumer tech to mutually connect to a global crowd of Helpers to

- get relevant purchase information,
- guide in product onboarding or
- help for resolving service issues.

-STEP 1: Open the app

Start without registration (fast help). To use all features like “Store”, you have to register though.

-STEP 2: Define the product and issue you’d like to talk about

Press the pulse and you'll guided through our main process.

-STEP 3: Choose your Helper

See a list of available Helpers to choose from. “Connect” sends a connection request to the chosen Helper. Wait until they confirm your request. Use the red phone icon at the bottom to end the request. You will be transferred to the Helper list to choose another Helper.

-STEP 4: Enter the session

After the Helper has accepted your call, your session starts. You need to start the video transmission manually by pressing the large pulse labeled “TAP HERE TO BEGIN VIDEO”. BE AWARE, that Xoonio doesn’t offer face-to-face communication as it was solely built for product-related conversation.

-STEP 5: Talk about your products and issues

The app offers rich communication features:

+ VOICE
Talk to your people live like on the phone about the product you are both looking at.
+ CHAT
Place labels on snapshots of your products and download information for offline use.
+ DRAW
Draw with your fingers on screen, set arrows, warning signs or number process steps.
+ EMOJIS
Express your feelings during a help session with emojis to show empathy or keep motivation high.
+ SNAP
Create snapshots for a hands-free approach and to download them to your smartphone.
+ SCREEN SHARING
Share your screen to explain apps or settings at the phone of your connected friends.
+ AUGMENTED REALITY
Display products that are not physically present and discuss them live on your smartphone.

-STEP 6: End the call

After you have received all information needed from your Helper it's time to say goodbye. Press the hang-up phone icon at top left and confirm your decision.

-STEP 7: Rate your helper and write a succinct review

Hover over the stars to award your helper between 1 star (not so good) and 5 stars (very good). Write reviews to tell us and your Helper/User how you perceived the help session. Be honest but follow our Xooniquette to respect other’s privacy, avoiding offensive comments. Reviews shouldn't be shorter than 5 and no longer than 20 words.

-STEP 8: Inform us if you got the help you needed

The info screen “Did you get the help you needed” allows you to end the process or return to Helper list and try again.

-STEP 9: Visit “Store”

Enter data of your home-tech products and connect to the community to ask for help or to gain information.