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Review: BeejiveIM

October 12, 2008
Overview BeejiveIM is yet another entrant to the world of instant messaging on the iPhone. It's pretty crowded in there with apps like Palringo, AIM, fring, WebMessenger, MobileChat... you get the picture. So how is BeejiveIM different? Well, it continues running even after you've exited the app, sending you push notifications of new chat messages via your push email account. That one feature may entice many to take the $16 plunge.

Functionality

BeejiveIM is an attractive app. It is clean and well-designed. There's nothing to its functionality that is confusing or unintuitive. You can jump in and begin using it almost immediately, if you're familiar with chat apps. If not... You'll be presented with a screen right up front asking you to configure your IM accounts. It has a wide selection of options. After that, you'll see your buddy list from all your accounts. You have the option of customizing your "view" screen - you can view by account or by group.

The one feature that this app seeks to promote above all others at the App Store, is its ability to keep you logged in to your messaging clients. I tested this with a friend by engaging in a chat, logging out of the app to make a phone call, and then logging back in.

Upon my return there was a little "1" balloon next to the previous chat, indicating that I had a new message from him. I called him and asked if I remained online during my absence from the app, and he affirmed that I did. So that part does work. However, the app's promo claims that it sends a push email notifying you of new messages while you're away from the app. I've had random success with these. Sometimes I get them; sometimes I don't.

There's also a feature that allows you to email the contents of the chat. This is very nice. You tap on the name of the person you're chatting with, and you can either email it or delete it.

At first, I did have some problems setting up my AIM chat account. I kept getting the error above. After multiple attempts, it finally went through, and I've had no problems since.

Review

About two weeks ago, I would have been raving over the ability to remain in chat session while exiting the app, however, I still would have griped about the price. With the advent of Backgrounder for jailbroken iPhones, any app can stay running in the background now. With Backgrounder being free, and many of the other messaging clients free as well, I can't justify the high cost of this app. It works well and does exactly what it purports to do. In addition, it also has a few other bells and whistles like being able to edit your buddy lists from the app and set customizable alerts and vibrate settings. The BeejiveIM site promises that future features will include group chats, emoticons and full hyperlink support. The price is simply prohibitive for me to be able to recommend this app to anyone when you can get the same basic features for $2.99, or free in other apps.

Summary

Don't get me wrong; BeejiveIM is a great entry to the world of iPhone IM. If it was priced reasonably, it would be in the top 2-3 apps for this function. It's full-featured, easy to use, and well designed, but the price is simply unreasonable. It's almost as if the BeejiveIM folks decided they wanted to make all their money up front from the sale of this app. It concerns me about future versions. How are they going to remain competitive and support the app if other apps are cheaper and have the same features? What if another app incorporates the background feature? And what will customers who paid $14.99 do when BeejiveIM lowers their price to be competitive? Will BeejiveIM, like Apple, be thoughtful enough to issue a partial refund or App Store credit?

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