January 31, 2011
Apple has gotten a lot of bad karma and press over the years for its water damage repair policies. As you may know, iDevices feature liquid contact indicators (LCI) in the headset plug, the dock connector and inside the device. If your iPhone stops functioning because you dropped it in your beer, the Genius bar folks will know, and you won't get warranty coverage. Over the years, some unfortunate users have discovered there is more than direct fluid contact that can affect these LCIs. Things like sweat, humidity, and even cold can triger them. Many users, who had taken good care of their devices, couldn't get their warranty honored because of these sensors. There even was a class action lawsuit last year due to this situation. Now we are hearing from iGeneration that Apple might have finally decided to change its stance on the issue. In a reportedly leaked document, Apple now recommends that the Genius or AppleCare representative not dismiss the warranty at the first sign of sensor activation. Instead, they are now supposed to look for more clues, like corrosion. If true, this is very good news. The document concerns only iPods, but we're confident the policy extends to all iDevices. Of course, this shouldn't prevent you from keeping your iPhone safe and dry. If you ever run into trouble, and are told your warranty might be voided, don't hesitate to strongly protest. You may have a chance to get your repair covered by the warranty after all. Have you had a water sensor issue at the Genius bar? Tell us in the comments!