ESPN Offers Free Insider Access, Shop Discounts For Affected Radio App Users
May 21, 2012
After several days of waiting, I finally received this brief notice in response to my queries about ESPN's obvious radio app blunder:
ESPN is now offering six months of complimentary Insider access ($20 value) for those ESPN Radio app users who have written to express concerns over the pricing. For fans who are already Insiders, or are not interested in using the Insider services and benefits, we are providing an ESPNShop discount code for 20% off an ESPNShop purchase.While this isn't a bad deal for fans of the network (monetarily, it's pretty generous for those actually interested in buying an Insider subscription or some ESPNShop gear), it probably won't mean a thing to the vast majority of ESPN Radio users who have been ripped off. With 1,071 one-star ratings, anything short of an amended rerelease to fully support all past paid features is totally the wrong track to take. Update: ESPN contacted us to clarify the process by which affected users can take advantage of the free offer for six months of Insider access or 20 percent off your next ESPNShop order. Simply send an email to support@espncustomercare.com and tell them which offer you want. Include an email address (yours or a friend's) to tie to the promo code, allow three days for ESPN to process your request, and voila!
