Fitbit is once again on the defensive after a small number of users have complained that the company’s newest activity-tracking wristbands are causing skin irritations after normal use. This comes nearly a year after the company voluntarily pulled the Fitbit Force from the market and offered existing users a refund.
According to Re/Code, Fitbit is aware that some users are having problems with the new wearable devices. Through a spokesperson, they note that skin reactions are not uncommon with jewelry or other wearable devices:
“According to our consulting dermatologists, they are likely from wearing the band too tight; sweat, water, or soap being held against the skin under the device; or from pressure or friction against the skin.” The irritation “should resolve quickly when users take a break from the device, usually within hours or days.”
In recent weeks, Fitbit has introduced the Charge, Charge HR, and Surge wearable devices. Each is meant to be worn 24/7, in order to track your steps, sleep, and other metrics.
This latest issue isn’t good news for Fitbit, which has high hopes for its new line of products. It comes just weeks after the company released the Fitbit Surge, which is being dubbed the “fitness super watch.”
I have used a number of different Fitbit products, including the Force, Charge, and Surge. I have never experienced skin problems with any of these products, although some of my friends have.
Are you have problems with any of Fitbit’s new products? Let us know by using the comments below.