If you think it’s fruitless to take Apple to court, a man from west Wales has proven that it is possible for the “little guy” to win against the tech giant. In a report from The Daily Mail, we’ve learned that an Apple Watch buyer has successfully sued Apple for breach of contract of sale after the customer spotted a scratch on the screen of his new wearable device.
Gareth Cross, of Aberystwyth, Wales, purchased an Apple Watch Sport for £399 in July 2015. Ten days later, he spotted a crack in the glass face of the smartwatch. When he complained, Apple told him the damage was not covered by the warranty, despite official claims that the Apple Watch face was “resistant to scratches and impact.”
Cross engaged in a six-month battle with Cupertino, involving an exchange of letters and him sending the Apple Watch to the tech giant’s repair centers on several occasions. Apple eventually fell silent, refusing to repair the device, so Cross took the company to small claims court. In the court’s verdict, Apple was ordered to refund Cross the cost of the watch and an additional £429 in court costs.
Since this incident, Apple has removed any statements about the smartwatch being resistant to impact. It’s an interesting development, and shows that Apple might still have a ways to go in making sure their products can stand up to the claims they make about them.
Special thanks to reader Richard for bringing this story to our attention.