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Your Android smartphone is more likely to fail than an iPhone

Your Android smartphone is more likely to fail than an iPhone

February 23, 2016

Have you ever wondered what the true numbers would reveal as far as whether Android or iOS smartphones were more prone to device failures? The Blancco Technology Group has those numbers, and Android fans aren’t going to like them. The report is based on internal data from millions of iOS and Android smartphones and tablets that underwent diagnostics testing on the company’s SmartChk platform in North America, Europe, and Asia during the last quarter of 2015.

The trend report indicates that 85 percent of diagnosed issues occurred on Android devices. Devices running iOS accounted for just 15 percent of the failures, which were mostly comprised of camera problems, touchscreen difficulties, battery charging, microphone troubles, and performance issues. Interestingly, the report leaves out Windows Phone devices.

Samsung’s smartphones and tablets topped the failure rate among Android manufacturers, accounting for 27 percent of all of those device issues.


Drilling down deeper into the numbers, North American devices suffered more from performance issues than anything else, reportedly accounting for 17 percent of the issues. Cameras, batteries, headsets, and microphones might have been more prevalent issues globally, but were comparatively distant concerns looking just at North America.

In a troubling turn of the numbers, 74 percent of devices returned in North America had no actual diagnosed trouble. This trend was slightly smaller in Europe, but still showed 71 percent of devices being returned without any evident problems in the devices. This is something that could potentially prove very costly to cellular carriers and manufacturers.

Many cellular carriers offer a 14-day return window, during which you can take your newly-purchased smartphone back and get a refund for it or switch to a different device. If such a large percentage of devices are being returned for no hardware-related reason, we just might see that return window shrink or go away entirely.

Featured image credit: ExpertReviews

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