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该APP主要给需要移动办公人员使用,如调度人员, 现场故障处理人员等, 客服人员接到故障报修电话后通过在电脑端BS上发起工单，同时产生一条故障报修信息。移动办公人员可以通过App查看及处理故障工单
迁安客服语音
by 山东德尔智能数码股份有限公司
What is it about?
该APP主要给需要移动办公人员使用,如调度人员, 现场故障处理人员等, 客服人员接到故障报修电话后通过在电脑端BS上发起工单，同时产生一条故障报修信息。移动办公人员可以通过App查看及处理故障工单.
App Store Description
该APP主要给需要移动办公人员使用,如调度人员, 现场故障处理人员等, 客服人员接到故障报修电话后通过在电脑端BS上发起工单，同时产生一条故障报修信息。移动办公人员可以通过App查看及处理故障工单.
(1) 工单查询
页面显示发起的工单详细信息，包括工单类型,下单时间,下单编号,处理状态等信息,并可通过筛选功能查询工单。
(2) 统计查询
可根据时间筛选查看用户来电报表和部门产生的工单信息统计功能。
(3)坐席监管
页面显示客服人员的当前在线数量和状态,以及来电接通情况。
(4)通话记录
可以查看到所有的用户来电记录,包括来电号码,呼叫类型,呼叫时间,挂断时间,连线情况等信息。
Disclaimer:
AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to takedown@appadvice.com and your information will be removed.
AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to takedown@appadvice.com and your information will be removed.
