CC Test-ify

CC TEST-IFY: Call Flow Designer and Test Generator

Tired of miscommunication between business and technical teams in your contact center? Transform your call flow design process with CC Test-ify, the first mobile-native solution that puts the power directly in business users' hands.

Bridge the Gap:
Eliminate the traditional disconnect between business requirements and technical implementation. With CC Test-ify's common visual language and clear documentation, ensure both business and technical teams share the same understanding of call flows. No more misinterpretations, no more requirement gaps, no more reworks.

Is This App For You?
▪ Business Analysts
▪ QA Specialists
▪ Call Center Managers
▪ Supervisors
▪ Process Designers
▪ Test Engineers
▪ Operations Teams
▪ Customer Experience Representatives

Key Features:

Visual Flow Designer
▪ Create complex call routing flows using simple drag & drop actions
▪ Comprehensive library of IVR and call flow elements (which we call Fragments):
○ Menu routing
○ Queue management
○ Agent transfers
○ Entry points
○ Conditional routing
○ And more
▪ Design anywhere with our mobile-optimized interface
▪ Lock elements to fine-tune connection lines
▪ Precise zoom and pan controls for detailed work

Flow Design & Management
▪ Intuitive connection and routing between elements
▪ Smart validation of flow connections
▪ Customizable exit points and call routing logic
▪ Built-in constraints ensuring valid flows
▪ Save multiple flow versions
▪ Load and modify existing flows
▪ Auto-save protection for your work
▪ Demo flows for quick learning

Automated Test Case Generation
▪ Transform flow designs into comprehensive test cases
▪ Auto-generate prerequisites, procedures, and expected results
▪ Identify and document ALL possible Call Journeys
▪ Create professional test documentation instantly
▪ Reduce test planning time from days to minutes
▪ Ready-to-use Application Acceptance Test Plans

Business-User Focused
▪ No technical expertise required
▪ Design using familiar business terminology
▪ Built-in validation prevents configuration errors
▪ Interactive tutorial for new users
▪ Comprehensive help system with detailed explanations
▪ Tips and tricks section for power users

Documentation & Quality
▪ Professional PDF test documentation
▪ Complete test case documentation with Call Journeys
▪ Error detection and highlighting
▪ Consistent formatting and standardization
▪ Built-in best practices enforcement
▪ Ready for immediate test execution

Accessibility & Usability
▪ VoiceOver support for accessibility
▪ Adjustable zoom levels
▪ High-contrast visual elements
▪ Intuitive gesture controls
▪ Responsive design for all iOS devices

Your Experience Matters:
We're committed to excellence in contact center flow design. Share your professional insights through our dedicated email and social media channels. Your expertise helps us enhance CC Test-ify while maintaining our focus on streamlined, business-oriented solutions.

Ready to transform your call center flow design from a technical challenge into a business-driven solution? Download CC Test-ify today and join the future of contact center design.

Note: Requires iOS 18.0 or later. Optimized for iPhone and iPad.