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Cockpit ITSM

Cockpit IT Service Manager is all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system

Cockpit IT Service Manager is all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system

Cockpit ITSM

by Cockpit ITSM
Cockpit ITSM
Cockpit ITSM
Cockpit ITSM

What is it about?

Cockpit IT Service Manager is all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system.

Cockpit ITSM

App Details

Version
1.0.1
Rating
NA
Size
23Mb
Genre
Business Productivity
Last updated
January 12, 2018
Release date
December 13, 2017
More info

App Screenshots

Cockpit ITSM screenshot-0
Cockpit ITSM screenshot-1
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App Store Description

Cockpit IT Service Manager is all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system.
Cockpit IT Service Manager is available in a Private Cloud or On Premise.

Service Desk: A single point of contact for your IT users and customers
- Incident declaration
- Service request
- Service catalog
- Service status
- Maintenance schedules
- Report publication
- Knowledge base

Ticketing: An ITIL-designed solution for your IT department
- Incident management
- Problem management
- Request management
- Change management
- Release management
- Project management
- SLA / OLA Management

Asset management: A powerful ITAM for your business
- CMDB - Infrastructure assets (servers, network components, etc.)
- CMDB - Office assets (workstations, phones, etc.)
- Automated inventory
- Software management
- Supplier management
- Contract management
- Datacenter map

Monitoring: A sentinel to watch your technology landscape
- Hardware (SNMP)
- Networks (SNMP)
- Systems
- Databases
- Applications
- SAP & SAP HANA solutions
- Web sites
- Jobs

Productivity: A toolbox to strengthen service delivery capabilities of your IT team
- Task scheduling
- Time tracking
- Knowledge base
- Electronic document management
- Password vault
- Logbook
- Maintenance schedules

Analytics: A data visualization and consolidation app, all in one place.
- Customer satisfaction survey
- Service status
- Availability and SLA reports
- Metrics (servers, network components, etc.)
- Automated daily monitoring reports
- Consolidated reports

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