Linked Assist - Support Agent

Elevate your technical support with Linked Assist. Troubleshoot your merchant's POS devices efficiently by utilizing video and drawing features. See the merchant's credit card machine through live video and provide troubleshooting guidance with the aid of drawing directly on screen for the merchant.

Linked Assist Advantages

• Simple and Easy - The merchant need only tap one button to connect to tech support. The app will automatically use the merchant's back camera so tech support can view the credit card machine and eliminate the extra step of requesting the merchant to "flip" the camera.

• Specifically made for Tech Support - When merchants tap for help, merchant information such as business name, contact name, address, MID, and machine model will automatically display for tech support which will expedite the verification process.

• Cross Platform - Tech support agents can provide assistance from anywhere they have service on the their phones but can also use our web version through the web browser.

• Video Call and Drawing - Tech support can see the machine through the merchant's camera so they can immediately identify error codes and when they provide the merchant instructions, they can draw on the screen to direct the merchant to press specific keys.

• History - Record notes and pull up past notes during a call as well as device manuals and guides to troubleshoot the merchant's credit card machine effectively.