Prestige Customer Support

“Customers can connect with us for any service or maintenance related issues or enquiries and we will assist, support and rectify.”

Prestige Saudi Co. Ltd is a software and system integration company powered by seasoned professionals. It is a part of DLI IT group, headquartered in Dubai. The company has offices in Riyadh, Dammam and Jeddah. Specialized in HR and Payroll Management, Security and Surveillance solutions.

The AMC division of Prestige Saudi Co., provides comprehensive Maintenance service for all your projects, including surveillance & Security Systems, ensuring quality service and peace of mind.

We offer a team of professionals who are at your disposal around the clock, ready to tackle any issue that arises, including a personal support engineer.

We offer

Preventive maintenance Service
Corrective Maintenance Service
Combination of incidence-based & periodic inspection
To reduce the time taken to rectify an issue we are introducing this app. This App is a digital facility for our esteemed customers to log complaints and issues.


How does this work?

The customer will need to enter the email id and if the customer does not exist in the system, then the customer will be prompted to enter the personal details like name, phone & territory.
After successful registration, the account will be awaiting for the admin approval.
Once admin approves, then the customer can login to the by entering the email address and verifying the otp send to the registered email address.
Now the customer can login and can view all the products and services registered with Prestige Saudi Co, in the App
If any complaint or issue arises, customers can choose the product and register the complaint or issue with a description.
Customers can even upload a photo of the defective product .
Once the complaint is registered, a complaint ticket number will be generated
Customers can track the progress of the issue using this number.
Once this ticket is generated the support team will assign a technician to attend the issue.
After rectifying the issue the Support team will send an alert to the customer regarding the status of issue- whether rectified or not.
If Customer feels the issue has been resolved and give a confirmation regarding the same, then only the ticket be closed