What is it about?
Zoho Desk gives you work modes for due time or customer type, a team feed to collaborate quicker, and push notifications with updates and mentions. You can reassign and move tickets and edit them easily with simple swipes. For an all-in-one team tool for assisting customers, Zoho Desk is a good choice.
Why we love it
Manage your customers and give them the support they need with any member of your team using Zoho Desk.
App Store Description
Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.
- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.
- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.
- Tickets are displayed as conversations, so agents can stay updated on ticket activity.
- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.
- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.
- Perform frequent ticket actions like edit, close and move with quick swipes.
- Create, view, edit and delete tickets from any department.
- Add and update comments and ticket fields.
- Receive push notifications on ticket updates, comments and @mentions.
- Re-assign tickets to other team members and pick up unassigned tickets.
- Move tickets to other departments.
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