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Jitbit Helpdesk

Jitbit Helpdesk is one of the most popular help desk software providers on the market

Jitbit Helpdesk is one of the most popular help desk software providers on the market

Jitbit Helpdesk

by Jitbit LP
Jitbit Helpdesk
Jitbit Helpdesk
Jitbit Helpdesk

What is it about?

Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly powerful features in the app that will take your customer support to another level.

Jitbit Helpdesk

App Details

Version
2.12
Rating
(11)
Size
26Mb
Genre
Business Productivity
Last updated
December 29, 2018
Release date
March 29, 2013
More info

App Screenshots

Jitbit Helpdesk screenshot-0
Jitbit Helpdesk screenshot-1
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Jitbit Helpdesk screenshot-4

App Store Description

Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly powerful features in the app that will take your customer support to another level.

Unlike other help desk apps we want to help you do your job, not just be another tool that you have to use. That's why in addition to all the standard help desk features we offer such features as canned responses, technician collision detection, smart Knowledge Base article suggestions with machine learning and more.

Jitbit Helpdesk for iOS allows you to access your help desk from your device. We know that many people are away from their PCs quite often and we wanted to offer a solution so that you could stay productive on the go.

Features include:
* View all the tickets the same you do on the desktop
* Search through all your tickets
* Select view modes: Unanswered, Unclosed, All, etc.
* Filter by category and assigned to you
* View and reply to tickets
* View attached files and attach your own
* Insert canned responses and links to knowledge base articles into your replies
* View ticket details and change priority, category and assignee
* Change ticket statuses
* Delete, close or mark tickets as spam

We try to add new features to our help desk mobile app every month or so.

Disclaimer:
AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to [email protected] and your information will be removed.