Verizon Changes Its Mind Regarding That Insulting Two Dollar Fee
by Joe White
December 31, 2011
Fortunately for Verizon iPhone owners, the carrier has recently announced that it has decided against charging customers an additional two dollars for one-time telephone and online payments.
A couple of days ago, Verizon Wireless announced that customers wishing to make one-time bill payments, either via telephone or online, would be charged an additional two dollars. The new rule was set to kick-in on January 15, and left many Verizon iPhone owners (most of which are already paying substantial monthly fees for their handset) absolutely and understandably outraged.
According to Reuters, a number of Verizon forum posts included the following:
"There is power in numbers and in the end, the customer is always right," one person said on the Verizon Wireless online forum. "How can any corporation expect to keep business by doing that? It's pure greed just like with Bank of America."Furthermore, the Federal Communications Commission (FCC) also noted that it was "concerned" with the fee, and would be looking into it. However, after either succumbing to pressure from customers, the FCC's comments (or, likely, a combination of the two), Verizon Wireless has dropped its plans to charge one-time payees an additional two dollars. Verizon customers are obviously relieved ("Victory is ours!," one is quoted as posting online), but the turn-around doesn't serve to remove the bad taste the carrier's recent actions have left in the mouth of many of its customers. Do you have an opinion regarding Verizon's purposed-cum-cancelled additional charge? Let us know in the comments.
