January 25, 2012
AT&T's iOS app offerings can most certainly be useful, however, the actual benefits versus intended benefits hasn't been as inline as many customers would hope. Nevertheless, the company appears to be continuing its attempts to make these companion apps something customers will appreciate. AT&T Mark the Spot gets a notable user interface overhaul and a couple of new features while the myAT&T app supports more AT&T services and gains some support-related features. With numerous complaints about dropped calls and poor data performance, the Mark the Spot app has been AT&T's attempt to streamline the feedback process. Ditching the carousel-style menu, Mark the Spot v3.0 uses the more common bottom navigation bar to provide access amongst the different areas, which does seem more efficient. As to new features, AT&T has integrated a Hotspot finder and now offers customers the ability to view cell upgrades on a map related to their Mark the Spot submissions. The second app for today is myAT&T, used to view and manage AT&T service options, plus the ability to pay AT&T bills online. The biggest change in myAT&T v2.2 is support to pay home phone and Internet account bills. Instead of entering a wireless number or U-Verse ID, the customer inputs their account username instead. Getting back to the wireless portion of the app, AT&T has added a Live Chat, online customer service, and Rate Plan Details options to the My Services section. For anyone who may be wondering, rate plan details state monthly anytime, Rollover, night and weekend, and mobile to mobile minute allowances per month, plus what the fee is for overages. AT&T Mark the Spot is a universal app designed for iPhone and iPad with 3G running iOS 3.0 or later, and available in the App Store as a free download. myAT&T is designed for iPhone running iOS 4.2 or later, and available in the App Store as a free download.
AT&T Mark the Spot