by Joe White
June 1, 2013
According to a recent update made to Apple's "Service Training and Certification" page, AppleCare training will soon be handled online, while the yearly AppleCare recertification exams will be dropped. The changes will come into effect from June 23, 2013, Apple explains:
Last month, one report indicated that AppleCare is set to receive a major overhaul in fall this year. Anticipated changes include a new subscription-based model for the service, improved in-store repairs, and more. As such, it would appear that Apple is indeed looking to improve its AppleCare service in a number of ways, potentially adding 24/7 support and a more sizeable complimentary offering, the report added. Current employees can find out more about the AppleCare certification changes by visiting the aforementioned page. We'll let you know if further information concerning AppleCare hits the Web. In the meantime, see: Chicago Sun-Times Fires Photography Staff, Offers Reporters iPhone Camera Classes, Teardown Of Apple's New iPod touch Reveals Near-Identical Internals, and Apple Now Has The Option Of Selling iDevices In Iran.
- No more ACMT recertifications: All service technicians with existing ACMT certifications as of June 23 will be granted a new ACMT certification that eliminates yearly recertification exams. This new certification will allow the same ordering of service parts as the preceding ACMT certification and will not expire.
- New exam resources: The following Apple service exams will be available solely from a new online resource:
- 9L0-010 - Apple Macintosh Service Certification Exam
- 9L0-064 - OS X v10.8 Mountain Lion Troubleshooting Exam
- 9L0-E04 - iOS Qualification Exam