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AppleCare for Enterprise is Apple's new support service offered in partnership with IBM

AppleCare for Enterprise is Apple's new support service offered in partnership with IBM

November 6, 2014

Apple has just published a new webpage profiling AppleCare for Enterprise, suggesting that the enterprise-grade support service it promised after announcing its partnership with IBM in July has begun rolling out.

As noted in the webpage (via MacRumors), AppleCare for Enterprise starts with an AppleCare Account Manager, which acts as a participating company’s personal liaison with the service. Apple tells its potential enterprise customers, “Your AppleCare Account Manager will help review your IT infrastructure, track issues you may be having, and provide monthly activity reports for both support calls and repairs.”

AppleCare for Enterprise also offers 24/7 IT department-level support by phone or email for all Apple hardware and operating systems. Such support is provided for six designated technical contacts, although more contacts may be added for an additional fee.

Also offered with AppleCare for Enterprise is optional onsite hardware service for up to three years from the date of purchase of covered Mac and iOS devices. Up to 10 percent of Apple devices under onsite service coverage may also be replaced in as quickly as one business day.

AppleCare for Enterprise pricing is not included in the newly posted webpage. But the site does encourage enterprise customers to request for quotes by contacting their Apple or IBM Account Executives.

In addition to a new AppleCare service tailored to enterprise needs, Apple and IBM’s partnership includes the development and introduction of industry-specific iOS apps, iOS-optimized IBM cloud services, and new IBM device management offerings. Also in line with its deal with Apple, IBM is set to sell iPhones and iPads to its corporate customers.

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