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Some Apple Pay users are reporting problems after an iPhone restore

Some Apple Pay users are reporting problems after an iPhone restore

December 31, 2014

If you’re an Apple Pay user, we’ve got some bad news for you.

After an iPhone 6 has been restored, whether as a new phone or from a backup, some users have been unable to add cards back into Apple Pay in the Passport app. More worrisome: Apple has only been able to resolve the issue by replacing the phone. This issue was first uncovered in an Apple Support Communities thread by 9to5Mac.


As two posters note:

I just left the Apple Store. They couldn’t diagnose the issue and we did a restore there in store and the problem persisted. The solution was to swap the hardware […]

I ended up going to the Apple Store and going to the genius bar. They proceeded to do all the thing I already tried. After they did a restore and set up as a new phone and saw they it didn’t work they went in the back and brought out a new phone. I fired up the phone and went thru steps to add my cards to Apple pay and everything worked. So getting a new phone fixed the issue.

This sounds very much like a software issue and one that Apple is probably working to resolve. In the meantime, we would suggest not doing a restore on your iPhone 6 or iPhone 6 Plus. If you do and have the same issue, contact Apple.

See also: The top 10 Apple stories of 2014 include the Apple Watch, ‘Bendgate,’ Beats and moreApple Pay may drive New York City’s adoption of mobile payments for parking tickets, and Just how secure is your fingerprint and Apple’s Touch ID?

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