Gignex - Contiinex.com

Customer journey automation in a single continuum Contiinex
Contiinex helps you to orchestrate your end-to-end customer journey with the usage of bots and human workforce in one single continuum.
With Contiinex you can now manage each of the channels including SMS, WhatsApp, VoiceBot, Chatbot, email, and human workforce through dialer, to drive the highest level of automation, process efficiency, and reduce the cost of operation substantially, all from a single platform. Contiinex Artificial Intelligence engine supports you in recommending how best you can place each of the channels to create an awesome customer experience.
Contiinex CXaaS platform is built with the following gears that can be plugged into any third party environment or can work seamlessly in harmony with each other to give an exponential customer experience for you.
Contiinex Products:
• Gignex - A one-stop solution for Gig Lifecycle Management

Gignex is a NexGen technology platform that enables your Gig Workforce ecosystem. It comes with gig workforce lifecycle management from where you can manage your gig workforce from the time you hire to the time you retire them.

Gig Workforce through Gignex

You can now drive a very high level of productivity and accountability of a gig workforce through Gignex. It takes onto account the multiple variable that gets played out in the gig ecosystem like that of scale up and down, hourly/daily payment, self-learning, other performance metric and data/agent security elements.

If you are a BPO or a call centre providing voice/non-voice based services for your client

Gignex can help your agents to work from anyplace through its platform capabilities of cloud-based, mobile-based predictive dialer and auto call distributor This next-generation cloud-based contact centre solution has built-in intelligent dialler and a call distributor. It can enable work from anywhere as a concept and drive your campaign’s success. The dialler and Call Distributor comes with a super App. App can be curated and customized as per the need of the process and also capture customer dispositions. This makes it powerful, effective, accessible and your go-to cloud call centre solution.
Gignex comes inbuilt with

Remote Hiring Module
Covers interview, screening process with process/project relevance and onboarding the selected candidates electronically with basic background check.

Remote Training module with easy plugin with your LMS
Easy to use and customisable module covers all the essential element of training: Training, Assessments, Certification, On the job training and refreshers

Remote Process Delivery with real-time dashboard
Set and run multiple campaigns run them with ease. Drive productivity with real-time dashboard that captures agent’s productivity metrics

Governance and support
Empowers supervisors, managers to support and govern agent’s activity on call remotely, through features such as; call barge, call whisper, call merge and transfer

Cloud-based audit module
Quality compliance through customisable quality audit module, monitor agent-customer conversations with a customisable audit framework and enable agents to have access to feedback real-time

Agent time slot scheduler
Flexibility to schedule basis process and project needs

Payment module
Payment module that auto calculates productivity

Agent and Data Security
Voice and facial biometric authentication and authorization for agents, number masking for Customer data security.