Does your first-generaton Apple Watch have a broken back? Apple is now offering Apple Watch repair for absolutely no cost to you, according to an internal service policy recently uncovered by MacRumors.
According to the news, Apple has extended the service policy’s coverage period to up to three years after the original purchase date for first-generation Apple Watches. The wearable device first launched in April 2015.
Apple has determined that under certain conditions on some first-generation Apple Watch devices the back cover may separate from the watch case. Apple will service eligible devices free of charge. Apple will authorize coverage for three years from the date of purchase.
MacRumors explains the service policy first launched last year and covers all first-generation Apple Watches, including Sport, Edition, and Hermès models.
Affected customers can call an Apple Store and schedule a Genius Bar appointment, or visit an Apple Authorized Service Provider, to initiate the repair process. Or, customers can call Apple Support to arrange shipment of the damaged Apple Watch to an Apple Repair Center in a postage paid box.
Apple advises customers inquiring about a refund for a previous Apple Watch back cover repair to contact Apple Support.
Several users have shared pictures of their first-generation Apple Watch with the back cover falling off on the Apple Support Communities, MacRumors discussion forums, Twitter, and elsewhere on the web. In many cases, the back cover detaches when the Apple Watch is removed from its magnetic charger.
Offering a free repair on a first-generation Apple Watch is a great idea. Still, it would have been an even better idea had Apple announced this policy change, no?