You are using an outdated browser. Please upgrade your browser to improve your experience.
iPhone X Green Line

Is Your iPhone X Suffering from the Green Line Syndrome?

iPhone X green lines
November 10, 2017

Some iPhone X owners are reporting having a green line emit from the side of their handset’s OLED display. This isn’t the only issue early iPhone X buyers are experiencing with their new handsets.

The dreaded green line

The dreaded green line

Credit: MacRumors forum member irusli9‏

The Green Line

As noted by MacRumors, at least 20 iPhone X customers have reported seeing a bright green line pop up on one of the sides of their phone’s display. The customers shared photos of the possible hardware defect across the Apple Support Communities, Twitter, and the MacRumors discussion forums.

Neither customer reported seeing the green line when they first started their device and none were dropped or damaged in any way. Perhaps more troubling, restarting and fully restoring the handsets didn’t make the lines go away.

Apple has yet to address this possible issue.

Cold Weather

On Thursday, a Reddit user named Darus 214 started a thread about how his iPhone X screen became unresponsive in cold weather.

From the thread:

I’ve noticed that my iPhone X screen becomes very unresponsive as soon as I step outside. It literally takes 2 seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn’t register my finger. It’s very noticeable. Is anyone else having this problem?

Edit: possible other explanation might be the drastic changes in light that are causing problems.

Edit2: looks like some people are having issues while others are not. Might be different colors/sizes of iPhones that were affected. Can we get Apple to investigate?

On Friday, The Loop heard back from Apple on this issue.

Cupertino explained:

We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update.

For more, review Apple’s support document on acceptable operating temperatures for iOS devices, which explains:

Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might cause the device to change its behavior to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures.

Store the device where the temperature is between -20º and 45º C (-4º to 113º F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range.

Hopefully, Apple will address the green line issue soon. Best case scenario, both problems are resolved through software updates.

If you experience either of these problems, book a Genius Bar appointment or contacting Apple’s support team.

Are you having problems with your new iPhone X? Let us know below.