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Zendesk

Customer service doesn’t stop when you leave your desk

Customer service doesn’t stop when you leave your desk

Zendesk

by Zendesk
Zendesk
Zendesk
Zendesk

What is it about?

With Zendesk, you and your agents can take care of customers anytime, anywhere. The app provides real-time activity viewing, push notifications for ticket updates, file and photo attachment ability, and ticket bookmarking. You can search tickets and knowledge base articles and update comments, tags, and ticket fields easily.

Zendesk

Why we love it

Zendesk is a useful app for managers and agents to take care of tickets and requests on-the-go.

App Screenshots

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App Details

Version
3.9.9
Rating
(1534)
Size
49Mb
Genre
Business Productivity
Last updated
May 2, 2017
Release date
April 27, 2010
More info

App Store Description

Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your iPad, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for iPhone and iPad you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Use TextExpander touch snippet expansion (iPhone only)

Features exclusive to Zendesk for iPad include:
• Key support metrics at a glance — from ticket activity and volume, to first response times and customer satisfaction
• Access to full ticket history from customer profiles
• Agent dashboard with critical tickets views
• Swipe gestures that expose key actions on a ticket


Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Disclaimer:
AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to [email protected] and your information will be removed.