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Zendesk Support

Provide great support - anytime, anywhere

Provide great support - anytime, anywhere

Zendesk Support

by Zendesk
Zendesk Support
Zendesk Support

What is it about?

Provide great support - anytime, anywhere. Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time.

App Details

Version
2.5.2
Rating
(2262)
Size
48Mb
Genre
Business Productivity
Last updated
December 4, 2019
Release date
November 15, 2016
More info

App Screenshots

Zendesk Support screenshot-0
Zendesk Support screenshot-1
Zendesk Support screenshot-2
Zendesk Support screenshot-3

App Store Description

Provide great support - anytime, anywhere. Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time.

Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go!

Some of the key features you’ll find in the app:

// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account.

// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more.

// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.

// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.

// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.

// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!

We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

Learn more about Support and create a free account here: https://www.zendesk.com/support

Disclaimer:
AppAdvice does not own this application and only provides images and links contained in the iTunes Search API, to help our users find the best apps to download. If you are the developer of this app and would like your information removed, please send a request to [email protected] and your information will be removed.