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Zendesk Support

Great customer support is tied to the customer — not a desk

Great customer support is tied to the customer — not a desk

Zendesk Support

by Zendesk
Zendesk Support
Zendesk Support

What is it about?

Great customer support is tied to the customer — not a desk. Zendesk Support for iPhone is built for team leaders and agents on the move.

App Details

Version
1.5.11
Rating
(1357)
Size
73Mb
Genre
Business Productivity
Last updated
September 30, 2018
Release date
November 15, 2016
More info

App Screenshots

Zendesk Support screenshot-0
Zendesk Support screenshot-1
Zendesk Support screenshot-2
Zendesk Support screenshot-3

App Store Description

Great customer support is tied to the customer — not a desk. Zendesk Support for iPhone is built for team leaders and agents on the move.

The features of Support for iPhone include:
• The features of Support for iPhone include:
• Access to your ticket views
• Sorting and grouping of ticket lists
• Carousel through tickets by swiping left and right
• A real-time list of activity on your tickets in a notification feed
• Get push notifications on ticket updates
• Configure which notifications you receive and when
• View the details of your tickets including comments with rich text and inline images
• Respond to tickets and update assignee, CCs, tags, and any other ticket fields
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Preview macro changes
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Search tickets
• Deeplink from emails into your tickets
• Pick up where you last left off on a ticket as you go from mobile to desktop (Mac)
• Leave feedback and report issues directly through the app

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

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