FaceTime users running an iOS 6-powered handset have been struggling to properly access Apple’s video chat service over the past week. Though Apple has now updated its FaceTime Mac app resolving connection problems for some affected users, it seems on the iOS side Cupertino has yet to come forward with a fix.
The news reached us from MacRumors, which explains that Apple released a recent software update for the OS X FaceTime app that “resolves connection issues and is recommended for all FaceTime users currently running OS X 10.6 Snow Leopard.” After applying the update, Snow Leopard users have found that FaceTime works as normal.
However, it’s bad news for FaceTime users running an iOS 6-powered iPhone or iPad. Because instead of releasing a fix for iOS 6, it seems Apple is instead advising affected users to update their iOS device to iOS 7. This resolves the problem, though it’s not a route all users wish to take.
It may be worth holding out for an iOS 6 software update before taking the plunge and ditching iOS 6 for iOS 7. Yet if one Apple Support Communities user is to be believed, Apple Support has confirmed that no FaceTime fix for iOS 6 will be released in the near future. If this is the case, affected users must update their iOS device to iOS 7 in order to resolve the problem, or go on without a working FaceTime service for iOS.
It’s a rotten situation users have been left in, and we’re still hoping Apple updates iOS 6 with a fix. Though as of this writing, the situation isn’t looking promising.
We’ll keep you updated with further information as we receive it.
In the meantime, see: Apple’s Latest ‘Powerful’ iPhone Ad Focuses On Its Flagship iPhone 5s, With iOS 7.1.1, Apple Makes It Even Clearer Which Titles Offer In-App Purchases, and Logitech Introduces A New Ultrathin Keyboard Cover For The iPad Air And iPad mini.