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Apple confirms iPad Pro charging problem, a fix is on the way

Apple confirms iPad Pro charging problem, a fix is on the way

November 21, 2015

Apple has acknowledged a fault with the iPad Pro that sees the device become unresponsive following charging, and has provided advice on how owners of the 12.9-inch tablet can correct the issue (at least, in the short term). More usefully, Cupertino has also noted that a permanent fix for the problem may be incoming, likely via a minor software update to iOS 9.

Earlier in the week, we explained how a large number of iPad Pro owners had found their device go unresponsive after being charged for a significant amount of time (something, given the iPad Pro’s supermassive internal battery, that a lot of users likely do regularly). Our article explained:

Pushing the power or Touch ID sensor/home button doesn’t wake the tablet up. It only comes back to life after a hard rest of the device which is performed by pressing the power and home button for 10 seconds until the Apple logo appears on the screen.

Perhaps more concerning, Apple hadn’t publicly confirmed this issue, meaning we weren’t sure if a long term fix was on the way or not. The problem was affecting iPad Pro owners who had both set their iPad up as new, and who had restored it from a backup; we weren’t sure if the issue was hardware- or software-based.

Now, a new support document from Apple provides advice on what iPad Pro owners should do when their device goes unresponsive following charging. The advice is still to perform a hard reset in order to force reboot the tablet.

To get back to using your iPad Pro, force restart it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

Apple is aware of this issue and is investigating.

So, there you have it. Hopefully, we’ll see further information on this problem surface online soon. Of course, we’ll keep you updated with more news as we receive it.

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