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Apple Confirms A Glitch With Lightning EarPods Using the iPhone 7

The issue affects the volume controls
September 20, 2016

While the early word on Apple’s recently announced AirPods isn’t exactly good, the new Lightning-based EarPods are having problems of their own.

Volume problems

Volume problems

According to Business Insider, after a few minutes of use, the volume controls sometimes stop responding:

The issue, which I’ve also experienced a few times while testing the iPhone 7, happens after you’ve left the EarPods plugged into the iPhone 7’s Lightning port for a few minutes. Audio continues to play, but the volume control dongle stops working, meaning you can’t adjust the volume, activate Siri, or answer calls.

Apple confirmed to the site that it is aware of the issue and it will be fixed with a future software update. In the meantime, the only way to fix the issue is to unplug the EarPods from the Lightning port and reinsert them.

It’s unknown whether the issue affects third-party Lightning headphones.

Without a 3.5mm jack, iPhone 7 and iPhone 7 Plus users must use Lightning headphones or the included 3.5mm-to-Lightning adapter. They can also take advantage of wireless Bluetooth options.