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broken iPad 4

Apple's Replacing Broken iPad 4 Models With the iPad Air 2

April 17, 2017

If you have a broken iPad 4, Apple may replace it with an iPad Air 2, according to an internal memo dated earlier this month and recently uncovered by MacRumors.

An excerpt of the memo to Apple Stores and Apple Authorized Service Providers reads:

Starting March 30, iPad 4th generation whole unit repairs may be substituted to iPad Air 2 models. Apple’s repair and order management tool will indicate for each repair if a substitution will take place. Please note the substitute part’s color and capacity to ensure the customer understands what their replacement iPad whole unit will be.

The iPad 4, or fourth-generation iPad, was first announced in September 2012. It was pulled from the market just one year later, although it returned briefly in March 2014. It was retired for good in October of that year.

On the same day as the iPad 4 was retired for the final time, the iPad Air 2 launched. It was discontinued last month when Apple announced the company’s newest iPad.

The bottom line: If you find yourself with a broken iPad 4, Apple might now replace it with a tablet that’s two years newer. This is great news on both a hardware and software basis. Not bad, huh?

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