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Report: Some iPhone 7 Handsets Aren't Playing Nice With Airplane Mode

Cellular service on some handsets is shutting off.
September 19, 2016

Some iPhone 7 users who have recently traveled are reporting a problem with their new handset.

Airplane Mode on iOS is a convenient feature that turns off all iPhone radios when necessary. Unfortunately, some iPhone 7 users are saying that the flight-safe mode remains active even when it’s supposed to turn off.

According to MacRumors, “Apple is aware of and investigating an iPhone 7 and iPhone 7 Plus issue that can result in the loss of cellular service after turning off Airplane Mode on the devices, according to internal documents obtained …”

For now, customers with problems should restart affected handsets. If this doesn’t work, Apple advises customers to remove and re-insert the device’s SIM card.

This is the second reported problem some are experiencing with the iPhone 7. The other is hissing noises some users hear from the backside of the device.

If you’re experiencing problems with your iPhone 7, contact AppleCare immediately. Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support.