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In Europe, Apple now offers a 14 day return policy on digital downloads

In Europe, Apple now offers a 14 day return policy on digital downloads

December 29, 2014

Apple has updated the terms and conditions governing purchases made by European Union users in the Mac App Store, iOS App Store, iBooks Store, and iTunes Store. The change adds a 14-day return policy on digital downloads.

The new language includes:

Right of cancellation: If you choose to cancel your order, you may do so within 14 days from when you received your receipt without giving any reason, except iTunes Gifts which cannot be refunded once you have redeemed the code …

To meet the cancellation deadline, you must send your communication of cancellation before the 14-day period has expired.

Effects of cancellation: We will reimburse you no later than 14 days from the day on which we receive your cancellation notice. We will use the same means of payment as you used for the transaction, and you will not incur any fees for such reimbursement.

Exception to the right of cancellation: You cannot cancel your order for the supply of digital content if the delivery has started upon your request and acknowledgement that you thereby lose your cancellation right.

Earlier this year, the EU implemented a new policy for apps and digital games. The policy requires a 14-day return window on digital goods to protect consumers.

The “All sales Final” provision remains in Apple’s terms and conditions in other locations, including the United States.

See also: Apple now showing Sony’s controversial ‘The Interview’ on iTunesApple launches new iTunes blog on Tumblr initially highlighting Best of 2014, and Beats cofounder Jimmy Iovine reportedly wooing artists for iTunes-exclusive albums.


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