eView

Using eView, Ericsson Executive Dashboard for Monitoring, you can get a current view of your telecom network status. This application is intended for Telecom Operations managers and executives, and it is not intended for the general public. Current Ericsson customers can subscribe to Ericsson Preemptive Support services by contacting Ericsson at ericsson.preemptive.services@ericsson.com

In addition, Ericsson Preemptive Support services watches over your network 365 days a year, providing effective early fault detection and prevention. Ericsson aims to help you attain higher network performance levels as we introduce early/new (problem) detection methods and analysis to stay on top of the technology complexity. Ericsson’s global support knowledge can take you further when applied in a fully proactive manner and integrated into your daily operations.

Supports – all major technologies including GSM, CDMA, WCDMA, LTE (including IMS, DAS and Small Cell deployment) and the new 5G networks.

Monitoring – we have the ability to monitor near real time (3 minute intervals capability); standard 15 minute updates for RAN network elements; hourly for Core network elements.

Early Detection – proven methods and algorithms are used to spot problems & critical thresholds

Security – secure access 24x7, “anytime, anywhere”; Each user is provided an individual, personal login to the application

Email – notification can be sent from the application

Ericsson is the industry leader in telecom services, with the most comprehensive network of experts covering all areas of communications technology. Through its support services, Ericsson is ensuring networks in 180 countries that can deliver reliable services to well over 2.5 billion end-users. The unique combination of global competence and local presence ensures around the clock support, every day of the year, and the capacity to respond quickly to emergency situations and prevent them.

With the most comprehensive network of experts covering all areas of communications technology, Ericsson takes care of the customers’ support needs and enables them to focus on their core business.

By partnering with Ericsson, customer gain access to:

Synergies through Ericsson’s large scale, technology leadership and experience from working in 180 countries, leading to increased quality and efficiency.

Broad technology and system competence, powered by advanced knowledge sharing capabilities to ensure problems are identified, prevented or resolved promptly.

Processes and tools that are constantly being improved based on experience gained from hundreds of thousands of customer inquiries each year.

Life-cycle management with Ericsson’s well-established ability to provide customers with low cost of ownership from first deployment through to product phase-out.