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Never miss a customers question or concern with these great apps

Could your customer service experience use some improvement? Well look no further! With these customer service apps, not only are you able to keep in touch with your customers, but you can resolve concerns, question, and follow up on resolutions. You can even significantly reduce response times all while improving customer satisfaction and increasing customer retention.

Freshservice
Zendesk Support
Zoho Desk
Deskero
Zingle Business App

Best Apps

Highest scored apps in the category

Freshservice
Freshservice

Freshservice

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

For those who want a customer support and ticket app with a service catalog option.

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.

The Freshservice app is revolutionizing the...

Zendesk Support
Zendesk Support

Zendesk Support

Zendesk

Zendesk Support for iOS is built for agents, team leads, and managers on the move

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so...

Zoho Desk
Zoho Desk

Zoho Desk

Zoho Corporation

For those who want a customer support and ticket app with push notifications and different work modes.

Put your customers at the heart of your business, even when you're on the move.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!

The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.

Here's...

Deskero
Deskero

Deskero

Nabra Ltd

Great customer care cannot be tied down to a desk

Great customer care cannot be tied down to a desk! Engage customers and deliver great support on the fly with the Deskero app: a super easy tool that packs all the great Deskero features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply to customers.

And it doesn’t end here: with the Deskero app,...

Zingle Business App
Zingle Business App

Zingle Business App

Zingle, Inc

Everyone is messaging; your business should, too

Everyone is messaging; your business should, too.

The Zingle Business App helps businesses communicate with customers via texting and other mobile messaging channels.

Zingle allows businesses to engage, support, and respond to customers in the new mobile messaging era. Zingle’s real-time enterprise platform works on any device and provides all the tools to deliver an instant, actionable, and seamless customer service experience.

By...

LiveHelpNow Help Desk
LiveHelpNow Help Desk

LiveHelpNow Help Desk

LiveHelpNow, LLC

Live Chat System by LiveHelpNow opens the door for your business to connect directly with its customers

Live Chat System by LiveHelpNow opens the door for your business to connect directly with its customers. Our live chat software allows you to interact directly with your website visitors in the same way you would in a traditional retail store. You would not ignore customers in your store – so don’t ignore the customers that are visiting your website...

Mojo Helpdesk
Mojo Helpdesk

Mojo Helpdesk

Metadot Corporation

The Mojo Helpdesk app allows agents, managers and admins the ability to track and manage customers support tickets from any iOS device

The Mojo Helpdesk app allows agents, managers and admins the ability to track and manage customers support tickets from any iOS device. The app for Mojo Helpdesk provides all of the ticket tracking and customer service functionality as the desktop version allowing agents to create, assign, update and resolve tickets on the go. The app is perfect for field service...

Also Good

Apps with average score

IT helpdesk | ServiceDesk Plus
IT helpdesk | ServiceDesk Plus
IT helpdesk | ServiceDesk Plus

IT helpdesk | ServiceDesk Plus

Zoho Corporation

The IT help desk software trusted by 100,000+ service desks world wide

The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is...

Jitbit Helpdesk
Jitbit Helpdesk
Jitbit Helpdesk

Jitbit Helpdesk

Jitbit LP

Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly powerful features in the app that will take your customer support to another level.

Unlike...

SaaS helpdesk|ServiceDesk Plus
SaaS helpdesk|ServiceDesk Plus
SaaS helpdesk|ServiceDesk Plus

SaaS helpdesk|ServiceDesk Plus

Zoho Corporation

ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience. ManageEngine...

LYNX HELPDESK
LYNX HELPDESK
LYNX HELPDESK

LYNX HELPDESK

DigitalDynamics

LYNX HELPDESK:
Ticket System for support Digital Dynamics customers.

Ticket system allows support teams to streamline customer communications in a single ticket, all within an organized workflow. This leads to quicker resolution of individual support requests.

Ticket system takes incoming customer requests or attachments by mobile for support and automatically generates a...

MyADT
MyADT
MyADT

MyADT

ADT LLC

Do more with ADT, the #1 smart home security provider in the US. Manage your account anywhere, anytime with helpful features like our interactive Crime Maps, bill pay, EasyPay enrollment, and other helpful tools to make life a little easier. Interested in smart home tech? You can also stay up...

HelpDesk Mobile
HelpDesk Mobile
HelpDesk Mobile

HelpDesk Mobile

bigWebApps

bigWebApps HelpDesk offers a web based help desk, asset management and time and billing solution to organizations who need a complete solution in managing their customer support.

Brought to you by popular demand, HelpDesk for iPhone now allows you to provide awesome customer support away from your desk while you are...

CA Service Management
CA Service Management
CA Service Management

CA Service Management

CA, Inc

This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still...

Customer Support and Services
Customer Support and Services
Customer Support and Services

Customer Support and Services

EMBRAER S.A.

Access Embraer Executive Jets Customer Support and Services contacts using a custom-designed iPad and iPhone application. The CSS Guide app has been created by Embraer to provide all necessary information to connect you to the nearest service center and to the correct Embraer customer support representative.

In addition the app...

SherpaDesk HelpDesk Support
SherpaDesk HelpDesk Support
SherpaDesk HelpDesk Support

SherpaDesk HelpDesk Support

bigWebApps

Sherpadesk is the all-in-one automated solution that combines all the tools you need to run your business and team more effectively: IT helpdesk ticketing, analytics, invoicing, project management, time tracking, billing, remote assistance, & much more.

SherpaDesk builds software that makes running your business easier. It empowers both owners and employees...

DaluxFM HelpDesk
DaluxFM HelpDesk
DaluxFM HelpDesk

DaluxFM HelpDesk

Dalux

Med DaluxFM HelpDesk kan dine brugere benytte deres smartphone til enkel og nem indrapportering af fejlmeldinger eller servicebestillinger i jeres ejendomme med billeddokumentation.

Dalux understøtter QR-koder, GPS og selvvalgte emner, så brugerne med få klik kan lave en god og struktureret fejlmelding eller servicebestilling med præcis lokation.
QR-koder kan blandt knyttes på...

HappyFox Helpdesk
HappyFox Helpdesk
HappyFox Helpdesk

HappyFox Helpdesk

HappyFox Inc

HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions.

Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts!

What you can do with the HappyFox app:

- Access your support...

TomTicket: Help Desk
TomTicket: Help Desk
TomTicket: Help Desk

TomTicket: Help Desk

Flavio Tomazio

O TomTicket: Help Desk é um aplicativo exclusivo para usuários Premium e Enterprise do TomTicket.

Com ele é possível criar e acompanhar chamados, podendo responder os chamados diretamente do seu smartphone e muito mais.

Vision Helpdesk
Vision Helpdesk
Vision Helpdesk

Vision Helpdesk

JPK Software Solutions PRIVATE LIMITED

Vision Helpdesk is an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under a single roof.

Vision Helpdesk offers three products:

1) Help Desk Software (multi channel help desk)
2) Satellite Desk (multi brand/company help desk)
3) Service Desk (ITIL/ITSM...

SysAid Helpdesk App
SysAid Helpdesk App
SysAid Helpdesk App

SysAid Helpdesk App

SysAid Technologies Ltd.

Manage your IT help desk and assets when you’re on the go!

SysAid Help Desk App enables you to respond to service requests and manage your assets anywhere, anytime. Whether you’re on the road or simply away from your computer, SysAid Help Desk App gives you the flexibility you need...

ServiceDesk
ServiceDesk
ServiceDesk

ServiceDesk

SolarWinds MSP UK Ltd

MAX Service Desk Mobile

MAX Service Desk requires a MAX Remote Management account

Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard,...

SysAid Helpdesk
SysAid Helpdesk
SysAid Helpdesk

SysAid Helpdesk

SysAid Technologies Ltd.

Manage Your IT Help Desk On The Go!

SysAid's Help Desk is now available as an App!

Respond to service requests anywhere, anytime and deliver superior support when you need to be away from your desk.

SysAid Help Desk App allows you to: ,

- View all service requests assigned to...

Micad Helpdesk Advanced
Micad Helpdesk Advanced
Micad Helpdesk Advanced

Micad Helpdesk Advanced

MICAD Systems (UK) Ltd.

The Micad HelpDesk Advanced app is used to remotely receive reactive and planned preventative maintenance jobs as well as soft service requests. When a job is started, it will activate a stopwatch to accurately feedback on how long is taken to complete the job. Work can be paused and continued...

Cayzu Help Desk
Cayzu Help Desk
Cayzu Help Desk

Cayzu Help Desk

Cayzu Inc

Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and...

Rifluxyss HelpDesk
Rifluxyss HelpDesk
Rifluxyss HelpDesk

Rifluxyss HelpDesk

Rifluxyss Softwares LLC

Technical support application for the clients of Rifluxyss Softwares LLC, this application allows the customers to view their helpdesk tickets, create new tickets and reply for developer’s comments from the iPhone itself. This version supports text messages and client can view the attachments (.txt, .doc, pdf, xls and image format).

Other Apps

Could be good for special cases

Infiniti Telco Client Support

Infiniti Telco Client Support

Preneur Marketing

Customer support calls can be tricky. Tricky for you, because you have to explain your problem without really knowing what’s going on. Tricky for us, because we have to figure out what’s going on without being in your office.

Now, Infiniti Telecommunications is changing the game, with Australia’s first Customer Support iPhone App.

Infiniti’s Customer Support iPhone App gives you everything you need to get to the bottom of your technical issues in one, easy to access place. Choose how you want to get in touch with our speciality support team, or check out our extensive range of videos, guides, and user manuals by downloading them straight to your phone.

User Guides
PDF User Manuals that you can instantly download to your device

Handset Videos
Troubleshooting, advice, and tips from the Infiniti team that you can play on your device

Photo Upload
Take multiple photos on your iPhone, and email them to our support team via one-click

Live Chat Widget
Chat with our team live to get instant feedback and support for your problem

Live Video Support
Speak to a team member face-to-face while we troubleshoot your problem

News + Updates
Get the content from the Infiniti blog directly to your phone

Service Desk System

Service Desk System

mithun gite

Support Desk System (SDS) Mobile App help client to generate ticket for their query, new requirement and clarification for Product provided by bphoenix business solutions. Service Desk System App is for Client, Admin and Engineer to manage tickets. Service Desk System provides real-time synchronization of ticket.
Service Desk System offers mobile access for your Technicians/Engineers to access the tickets of the Customer Issues .This Android App ensures that your technicians carry your Software with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply for the Tickets.
App Features:

* Create, Update, View the Status of Tickets generated.
* Add Image,Video,Audio &File as attachments to the tickets.
* it Reduce the time of typing the large text in Explaination box , it Provide Speech to text Facility to Speack Your Issue Directly in Description and Subject Box ,
* Filter requests based on Priority,Company,Engineer.
* Tag,Forword & Close requests .
* Resolve, Notify users and Close requests.
* Track time spent for resolve the problem.
* Add Remarks to the requests
* Search for requests by subject, request type, priority, requester name & status,Date.
* Reply and View Tag history and Ticket History
* Add & Reply requests with attachments .

Faveo Helpdesk Community

Faveo Helpdesk Community

Ladybird Web Solution Private Limited

To use this application please sign up on www.faveohelpdesk.com This ios application will work with Faveo Helpdesk Community Edition web based application.
Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo can also be customised according to requirement and we do undertake such request.

Faveo is designed & developed by Ladybird Web Solution Pvt Ltd, and launched in October 2015.

Checkout the knowledge based and our Video channel to learn how to use Faveo and this mobile app.

Help Desk

Help Desk

almaviva spa

In “AlmavivA Mobile Help Desk” c’è tutta la competenza AlmavivA nei settori Mobile e Service Desk Management.
Affiancandosi al sistema di ticketing tradizionale accessibile da Web, l'applicazione consente ai clienti AlmavivA di aprire, gestire e monitorare i propri Ticket in mobilità.
Tutti i feedback che contribuiscono a migliorare questa App sono graditi: per qualunque segnalazione si prega di aprire un Ticket attraverso l’applicazione o inviare una mail a [email protected]

Il Gruppo AlmavivA è il leader italiano nell’Information & Communication Technology, possiede una consolidata esperienza e una profonda conoscenza dei diversi settori di mercato, pubblico e privato. Il Gruppo AlmavivA opera a livello globale con 38 sedi in Italia, 16 all'estero e 32.500 persone, è presente anche in Brasile, Tunisia e Cina. L’offerta del Gruppo AlmavivA comprende servizi ICT e soluzioni basate su Cloud Computing, outsourcing di servizi CRM che utilizzano tecnologie innovative in grado di assicurare l'eccellenza nel CRM 3.0 e soluzioni Big Data & Advanced Analytics per la gestione e la valorizzazione delle informazioni.

Kaseya Help Desk

Kaseya Help Desk

Kaseya International Limited

Please Note: This app requires Kaseya 6.2 or later, running the Service Desk module.

Are you a busy help desk manager on the go? Do you need to view, update, assign, or respond to tickets even when you are away from your desk? Do you manage a team of technicians and want to have visibility into their activity when you are away? Kaseya Help Desk is the ultimate service desk management application for technicians and service desk managers who need to respond to requests anywhere at any time.

With Kaseya Help Desk you can:
- View all service desk tickets assigned to you or your team
- Toggle between customized views filtered by service desk, status, priority, assignee, or stage
- Get driving directions to the ticket location
- Call the user right from the application
- Create a new ticket
- Update individual ticket status, priority, severity, assignee, category, subcategory, stage, promised date, and notes
- Deliver enhanced response times with anytime, anywhere access to your Service Desk

Kaseya Help Desk is paired with the Service Desk module in Kaseya 6.2 or later, and can be configured to follow ITIL 3.0 standards helping you align business and information technology goals and strategy.

For Technicians: Keep your service desk queue up to date even when you are away from your desk or out in the field. Review, update, and close tickets assigned to you quickly and easily.

For Help Desk Managers: Manage multiple desks and keep technicians on task even when you are away. Setup individual views and team views to monitor total number of tickets assigned.

Live Support Customer

Live Support Customer

GENBAND US LLC

Live Support (powered by Kandy™) is a state of the art customer service application that allows users to communicate with an expert to resolve product questions or obtain help directly from the business’ website.

When you visit a Live Support enabled website, there is a “contact us” (or other similar name) button that presents different departments and/or options. Upon making a selection, the website will allow you to choose a means of communication (chat, voice or video). The Live Support application is then launched automatically to provide a direct connection to the right representative. No need to get frustrated with convoluted IVRs or recorded instructions.

You will know your position in the queue (if all the representatives are busy) and once your session is established, you will be connected with the selected representative over a multimedia session that provides the following features:
* 2-way video — expedites issue resolution and provides a more personal conversation
* 2-way chat — allows sharing of URLs, textual information, images and files
* Camera selection (back or front camera) —allows the agent to see what you see and help you with step by step guidance
* Screen Sharing — allows the agent to share the screen to provide videos, manuals, diagrams or other type of supporting aid during the resolution

Note: This application requires the support service provider to have a Kandy Live Support subscription to allow agents to handle incoming support requests. Live Support’s real time communications capabilities (chat, video, audio, screen sharing, etc.) are provided by GENBAND’s Kandy cloud solution. You can find more information about the entire Live Support solution at http://livesupport.kandy.io

Customer FIRST Support

Customer FIRST Support

Schneider Electric (Australia) Pty Ltd

Need help? With the Customer FIRST (CF) Support App, support is now at your fingertips when and where you need it!

AVEVA’s Customer FIRST Support App is an application for Apple iPhone and iPad devices, which provides users easy access to online support services.

News
And stay up to date with the latest news and product alerts from the AVEVA Global Customer Support team.

Case Management
You can also log a service request with AVEVA Global Customer Support and manage your service requests using Case Management.

Knowledge Search
Using the CF Support App, you will be able to search for and access over 15,000 tech notes & knowledge articles.

Favourites
Favourites is a collection of Tech Notes/Knowledge resources that you have previously searched & bookmarked, and are easily referenced in a single location from the App’s Home screen. Favourites are linked to your Knowledge & Support Centre login ID, providing an up-to-date list of bookmarked content from one device to the next.

Whether you are looking for help with troubleshooting a technical issue or searching for a solution from the large database of product knowledge available on the AVEVA Knowledge & Support Centre, the CF Support App has you covered.

The CF Support App is integrated into the same backend infrastructure utilized by the AVEVA Knowledge & Support Centre enabling you to get instant access to support resources on the go.

Download the CF Support App today to stay connected with AVEVA technical support from anywhere, including access to the expert knowledge and support information needed to help you protect your software investment and keep your operations running smoothly.

Who can use the Customer FIRST Support App?
Anyone with a valid login for the AVEVA Knowledge & Support Centre website: https://softwaresupport.aveva.com/.

If you do not have a login, please register for an account at: https://om.aveva.com/softwarewebID/

Facilit Helpdesk FDVU

Facilit Helpdesk FDVU

Facility Management AS

Facilit FDVU Helpdesk allows users to easily report needs and deviations directly against current buildings.
The following features are supported in the mobile version of the solution:
- Select facility with text search
- Show helpdesk messages on facilities with color indicator for status and easily distinguish between open and closed issues, create new things either fast without image or through taking photo and choose case for more information as well as editing title and description
- Inside the reported helpdesk message there is a dialog feature for easy communication with central unit using Facilit FDVU and mobile support personnel using Facilit FDVU Mobile
- Uploading photos on new and existing helpdesk messages
- If the user is assigned with tasks, it will be possible to view tasks on the selected facility, choose a task for more information and mark tasks performed.
As long as the application has an internet connection, all operations are stored on the server and immediately visible to other users. Select the facility you want to work with while you have internet connection.