Never miss a customers question or concern with these great apps

The i-net HelpDesk is the service management solution for SMEs. Suitable for internal support, an ITIL service desk or ticketing system for the external customer support.

This app is specifically designed for supporters during mobile use. They can thus be directly at the customer site and view and edit orders.

・Attention・ In order to use the full potential of the app, you'll need the i-net HelpDesk server which can be obtained from our website.

・・・ Functions of the mobile i-net HelpDesk ・・・

・Register as Supporter or Dispatcher
・Access to jobs according to configured rights
・Display details of the orders, including the processing steps
・Answering jobs by email
・Processing of orders (eg editing, finishing, re-submit, setting appointments ...)
・Variably view orders
・Search for orders (open and completed)
・Display of formatted text in the processing steps
・Support for the i-net HelpDesk Servers settings for supporter signatures
・Create new Requests
・Add attachments to a request or an order
・Sign editing steps
・Escalate orders
・Preview of Requests


・・・ Prequisites ・・・

To use the mobile i-net HelpDesk you need a wireless- or internet-connection (eg via VPN) to reach your i-net HelpDesk server.


・・・ Check out the i-net HelpDesk ・・・

You can try the mobile i-net HelpDesk simple and free. We offer you a demo instance on the internet that can be selected in the app at startup.

If you want to test the i-net HelpDesk server internally, and with your data, you can download the software for free from our website www.inetsoftware.de/de/helpdesk. This program is limited to 60 days and has no restrictions during this period.


・・・ Support ・・・

We are always available for questions, suggestions and any problems you may encounter! You can reach us by email directly from the settings of the app.

During the 60-day trial period of the i-net HelpDesk you will also receive free telephone support.

Help Desk System for All the Tenants & Admin of BMG Mall. Now Report issues under different Category with the convenience of your Smart Phones and be notified as soon as problem get resolved.

TDDMobile is much more than a to do list. Based on The Desktop Dispatcher, It's a full featured, service work order application that lets you build and track service calls, customer service histories, customer lists, equipment lists, parts, and invoices ALL IN ONE APP.

For a quick 2 min preview video on an iPhone 6+
http://www.DesktopDispatcher.com/Movies/TDDMobilepreview.mov

For a more, in-depth video on an iPad
http://www.DesktopDispatcher.com/Movies/TDDMobile.mov

*Unlike other job tracking apps, TDDMobile is NOT WEB BASED. The data lives on your device, leaving you in complete control.

*No monthly charges.

*Easily back up your data.

*Track make, model and serial numbers of your customer's equipment. You can add as many peices of equipment as you need. Each with it's own maintenance schedule and service history.

*Take photos of your work and store them with the customer's service history.

*Track multiple locations under one customer profile, each with their own equipment list and service history.

*Capture signatures on the work order.

*Appointment reminders. Audio and visual.

*Call the customer from the app.

*Email or SMS the customer from the app.

*Get maps to the job address right from the app.

*Invoice reports showing who's paid and who owes.

*Create self replicating, preventative maintenance work orders. Close out a PM job and it recreates itself for the next scheduled service interval.

*email customers a full page .pdf of the signed work order OR invoice CUSTOMIZED WITH YOUR LOGOS, HEADER AND DISCLAIMER.

*Intuitive user interface for iPad and iPhone users puts a wealth of information at your fingertips.

*It was developed with feedback from almost every service based industry. Locksmiths, HV/AC, Electricians, Plumbers, Delivery, Handy Man and many more.

*Store customer contact information so it auto populates a new work order.

*Store completed jobs so a service history shows on new work orders.

*Scan in barcodes of your parts used on the job.

*Create and store an inventory file with barcode information. The prices and descriptions of your parts will show up on a work order just by entering the part number.

*Enter parts used from inventory as well as non-inventory items.

BUT that's not all. If you use TDDMobile as a companion app to The Desktop Dispatcher, (optional) you can do even more.

With The Desktop Dispatcher, you can

Push customers, inventory items and invoices to Quick Books Pro on a Mac or PC.

Share your data with multiple iPhones or iPads, in the field, so other techs can have the same information you have.

Monitor the progress of your technicians.

Use a pc to enter all the data. Even import records from other programs.

More easily track customer service histories.

Get reminders for appointments.

View calls by appointment date and time in an easier to use calendar.

Show service history right on the work order. (iPhone and desktop)

Get greater storage capacity for photographs and signatures.

Build custom reports on completed jobs.

Despite the languages shown at the left, this app is only available in English, at this time.

Manage your ADT account anywhere – from your phone or tablet! Access bill pay, ADT® EasyPay, emergency contacts, system testing, alarm activity, and other features that that help you stay on top of your security. Use MyADT to manage your ADT security account with your Apple device. Features:

- Register for MyADT
- View and pay bill
- Sign up for and manage EasyPay
- Run system tests
- Add, edit, and delete emergency contacts
- Manage verbal security passwords
- View alarm activity
- Download your certificate of monitoring
- Order ADT yard signs
- Access the MyADT Help Center
- View profile information

MyADT registration requires an active ADT monitoring subscription. The complete set of ADT account management tools, including system testing and owner’s manuals, is available on www.MyADT.com.

License information available at www.ADT.com or by calling 800.ADT.ASAP®. FL: EF0001121
© 2014 ADT LLC dba ADT Security Services. All rights reserved. ADT, the ADT logo, 800.ADT.ASAP and the product/service names listed in this document are marks and/or registered marks. Unauthorized use is strictly prohibited.

bigWebApps HelpDesk offers a web based help desk, asset management and time and billing solution to organizations who need a complete solution in managing their customer support.

Brought to you by popular demand, HelpDesk for iPhone now allows you to provide awesome customer support away from your desk while you are in the field. The iPhone application is an extension of the online version allowing you flexibility to create new tickets, assign time, and close out tickets all in real time. It’s a little bit of support love in your pocket.

Features:
•Access and respond to all of your open tickets
•Create new tickets or close out existing issues
•Reassign tickets to other technicians
•Record support time and assign a task type
•Review and pick up tickets listed in any of your unassigned queues

Support Desk System (SDS) Mobile App help client to generate ticket for their query, new requirement and clarification for Product provided by bphoenix business solutions. Service Desk System App is for Client, Admin and Engineer to manage tickets. Service Desk System provides real-time synchronization of ticket.
Service Desk System offers mobile access for your Technicians/Engineers to access the tickets of the Customer Issues .This Android App ensures that your technicians carry your Software with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply for the Tickets.
App Features:

* Create, Update, View the Status of Tickets generated.
* Add Image,Video,Audio &File as attachments to the tickets.
* it Reduce the time of typing the large text in Explaination box , it Provide Speech to text Facility to Speack Your Issue Directly in Description and Subject Box ,
* Filter requests based on Priority,Company,Engineer.
* Tag,Forword & Close requests .
* Resolve, Notify users and Close requests.
* Track time spent for resolve the problem.
* Add Remarks to the requests
* Search for requests by subject, request type, priority, requester name & status,Date.
* Reply and View Tag history and Ticket History
* Add & Reply requests with attachments .

Med DaluxFM HelpDesk kan dine brugere benytte deres smartphone til enkel og nem indrapportering af fejlmeldinger eller servicebestillinger i jeres ejendomme med billeddokumentation.

Dalux understøtter QR-koder, GPS og selvvalgte emner, så brugerne med få klik kan lave en god og struktureret fejlmelding eller servicebestilling med præcis lokation.
QR-koder kan blandt knyttes på rum, bygningsdele, udstyr, materiel og meget andet.