Could your customer service experience use some improvement? Well look no further! With these customer service apps, not only are you able to keep in touch with your customers, but you can resolve concerns, question, and follow up on resolutions. You can even significantly reduce response times all while improving customer satisfaction and increasing customer retention.
Highest scored apps in the category
For those who want a customer support and ticket app with a service catalog option.
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.
The Freshservice app is revolutionizing the...
For those who want a customer support and ticket app with push notifications and different work modes.
Put your customers at the heart of your business, even when you're on the move.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!
The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.
Here's...
Zendesk Support for iOS is built for agents, team leads, and managers on the move
Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so...
ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone
ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions...
Spend less time answering your emails and support your customers, get Reply Butler
Spend less time answering your emails and support your customers, get Reply Butler! The easiest way to answer most frequently asked questions and to improve your customer service.
Create own folders and organize your snippets.
If you have to support different projects or websites you can create signatures and assign them to your folders.
Not sure if this is what you are looking...
Do more with ADT, the #1 smart home security provider in the US
Do more with ADT, the #1 smart home security provider in the US. Manage your account anywhere, anytime with helpful features like our interactive Crime Maps, bill pay, EasyPay enrollment, and other helpful tools to make life a little easier. Interested in smart home tech? You can also stay up to date on new products and features with the "What’s...
Apps with average score
Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly powerful features in the app that will take your customer support to another level.
Unlike...
Efficient support, anytime, everywhere.
Mojo Helpdesk for Apple mobile – your dynamic support solution for agents, managers, and admins on the move. A swift and secure productivity companion, providing real-time visibility into your Mojo Helpdesk account.
Key Features:
Tickets: Instantly search and review tickets, post a comment or a staff note, prioritize, tag,...
The IT help desk software trusted by 100,000+ service desks world wide
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is...
Everyone is messaging; your business should, too.
The Medallia Concierge Business App helps businesses communicate with customers via texting and other mobile messaging channels.
Medallia Concierge allows businesses to engage, support, and respond to customers in the new mobile messaging era. Medallia Concierge’s real-time enterprise platform works on any device and provides...
1) Help Desk Software (multi channel help desk)
2) Satellite Desk (multi brand/company help desk)
3) Service Desk (ITIL/ITSM desk)
Help Desk Software – Robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.
Satellite Help Desk – Helps...
bigWebApps HelpDesk offers a web based help desk, asset management and time and billing solution to organizations who need a complete solution in managing their customer support.
Brought to you by popular demand, HelpDesk for iPhone now allows you to provide awesome customer support away from your desk while you are...
Live Chat System by LiveHelpNow opens the door for your business to connect directly with its customers. Our live chat software allows you to interact directly with your website visitors in the same way you would in a traditional retail store. You would not ignore customers in your store –...
HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions.
Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts!
What you can do with the HappyFox app:
- Access your support...
Med DaluxFM HelpDesk kan dine brugere benytte deres smartphone til enkel og nem indrapportering af fejlmeldinger eller servicebestillinger i jeres ejendomme med billeddokumentation.
Dalux understøtter QR-koder, GPS og selvvalgte emner, så brugerne med få klik kan lave en god og struktureret fejlmelding eller servicebestilling med præcis lokation.
QR-koder kan blandt knyttes på...
WORK[etc] integrates CRM with project management, billing, support cases and more for an all-in-one business management platform.
MAX Service Desk Mobile
MAX Service Desk requires a MAX Remote Management account
Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard,...
Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium-sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and take...
Sherpadesk is the all-in-one automated solution that combines all the tools you need to run your business and team more effectively: IT helpdesk ticketing, analytics, invoicing, project management, time tracking, billing, remote assistance, & much more.
SherpaDesk builds software that makes running your business easier. It empowers both owners and employees...
This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still...
Technical support application for the clients of Rifluxyss Softwares LLC, this application allows the customers to view their helpdesk tickets, create new tickets and reply for developer’s comments from the iPhone itself. This version supports text messages and client can view the attachments (.txt, .doc, pdf, xls and image format).
Great customer care cannot be tied down to a desk! Engage customers and deliver great support on the fly with the Deskero app: a super easy tool that packs all the great Deskero features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply...
In “AlmavivA Mobile Help Desk” c’è tutta la competenza AlmavivA nei settori Mobile e Service Desk Management.
Affiancandosi al sistema di ticketing tradizionale accessibile da Web, l'applicazione consente ai clienti AlmavivA di aprire, gestire e monitorare i propri Ticket in mobilità.
Tutti i feedback che contribuiscono a migliorare questa App sono graditi:...
InstaBPM360 app is used to help employees to view and access their customers support tickets and respond or act upon those tickets from their mobile itself. This app would have the features of accessing their tickets reading the emails, responding to the tickets and updating the same.
Live Support (powered by Kandy™) is a state of the art customer service application that allows users to communicate with an expert to resolve product questions or obtain help directly from the business’ website.
When you visit a Live Support enabled website, there is a “contact us” (or other similar name)...
O TomTicket: Help Desk é um aplicativo exclusivo para usuários Premium e Enterprise do TomTicket.
Com ele é possível criar e acompanhar chamados, podendo responder os chamados diretamente do seu smartphone e muito mais.
Incident reporting and Service Requests tracking using Smartphones.
Manage your IT help desk and assets when you’re on the go!
SysAid Help Desk App enables you to respond to service requests and manage your assets anywhere, anytime. Whether you’re on the road or simply away from your computer, SysAid Help Desk App gives you the flexibility you need...
Manage Your IT Help Desk On The Go!
SysAid's Help Desk is now available as an App!
Respond to service requests anywhere, anytime and deliver superior support when you need to be away from your desk.
SysAid Help Desk App allows you to: ,
- View all service requests assigned to...
To use this application please sign up on www.faveohelpdesk.com This ios application will work with Faveo Helpdesk Community Edition web based application.
Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favourable. Which truly highlights...
SMART Suite Mobile Apps, provides an interface to SMART Service Desk (see www.smartservicedesk.com). - ITSM and SMART CRM Desk solution (see www.smartcrmdesk.com).
It supports following features:
* Dashboards
* All essential Service Desk Operations for employees, customers and support agents: displaying, creating, responding, leaving notes, providing resolutions and closing tickets.
* Managers...
Help Desk System for All the Tenants & Admin of BMG Mall. Now Report issues under different Category with the convenience of your Smart Phones and be notified as soon as problem get resolved.
Spend less time answering your emails and support your customers, get Reply Butler! The easiest way to answer most frequently asked questions and to improve your customer service.
Create own folders and organize your snippets.
If you have to support different projects or websites you can create signatures and assign them to...
Could be good for special cases
Facilit FDVU Helpdesk allows users to easily report needs and deviations directly against current buildings.
The following features are supported in the mobile version of the solution:
- Select facility with text search
- Show helpdesk messages on facilities with color indicator for status and easily distinguish between open and closed issues, create new things either fast without image or through taking photo and choose case for more information as well as editing title and description
- Inside the reported helpdesk message there is a dialog feature for easy communication with central unit using Facilit FDVU and mobile support personnel using Facilit FDVU Mobile
- Uploading photos on new and existing helpdesk messages
- If the user is assigned with tasks, it will be possible to view tasks on the selected facility, choose a task for more information and mark tasks performed.
As long as the application has an internet connection, all operations are stored on the server and immediately visible to other users. Select the facility you want to work with while you have internet connection.
Manage your IT helpdesk when you’re on the go!
Nilex Mobile Helpdesk enables you to respond to service requests anywhere, anytime. Whether you’re on the road or simply away from a computer, Nilex Mobile Helpdesk gives you the flexibility you need to deliver superior helpdesk support from anywhere in the world.
With the trademark simplicity and ease-of-use of Nilex Enterprise Helpdesk, the Nilex Mobile Helpdesk App allows you to:
• View cases assigned to you or your team
• Create new cases
• Easily filter and sort the case list per field to access the exact information you need
• Update the status, priority, position, due date, request user, and many other fields in the case
• Read and send e-mails from within the app
• Find and/or set case position on the map, follow movement or find closest handlers, discover case CI's on map and more (license for Positioning needed).
• Take and attach images to the case
• Read attached files
• Add spare parts and other costs, ready for invoicing
• Easily navigate between views in an interface that’s specially designed for your device
• Secured encrypted connection
Nilex Mobile Helpdesk App is a free application included in Nilex Enterprise Mobile Helpdesk. Nilex Enterprise is specially designed to help you automate your IT processes and work more efficiently. Its suite of fully-integrated modules includes Helpdesk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, NilexPlus enables IT professionals to maximize the success of their IT infrastructure.
Stay on track, in-the-know, and improve your IT performance with Nilex Enterprise. IT’s that simple!
Disclamer: Continued use of GPS running in the background can dramatically decrease battery life. You can always turn off location service for Nilex Helpdesk Mobile in Settings, Privacy, Location Services.
For more information about Nilex Mobile Helpdesk App, and other products in the Nilex Enterprise suite, please visit our homepage!
Access Embraer Executive Jets Customer Support and Services contacts using a custom-designed iPad and iPhone application. The CSS Guide app has been created by Embraer to provide all necessary information to connect you to the nearest service center and to the correct Embraer customer support representative.
In addition the app provides general information on training, FlyEmbraer portal, Embraer service solutions, news and upcoming events, including operators' conferences and dates.
Get to know our features:
- Request support to Embraer Contact Center directly via CSS Guide app. Customer identification (e.g., name, company, email, phone, aircraft tail and serial number) will be saved in the app for future support requests.
- Service centers selected by region, aircraft model, capability level (line/base) and/or authority certification (FAA, EASA, ANAC, etc)
- Service center network shown on map
- Support contacts selected by region, aircraft model and/or type of contact (customer support management, field service representative, Embraer-owned and authorized service center network, warranty, special programs and material support)
- Latest news and events information
- Capability to build a favorite list of Embraer customer support contacts and service centers
- Capability to add the contact information to your contact list
- One-click to call (applicable only for iPhone), send email or text message
Learn more at: www.EmbraerExecutiveJets.com
Discover Leonardo Helicopters Customer Support & Training.
By means the App "AW TeamUp" you can gain access to all the news, contacts, services and newsletter of "Leonardo Helicopters Customer Support & Training".
Support Desk System (SDS) Mobile App help client to generate ticket for their query, new requirement and clarification for Product provided by bphoenix business solutions. Service Desk System App is for Client, Admin and Engineer to manage tickets. Service Desk System provides real-time synchronization of ticket.
Service Desk System offers mobile access for your Technicians/Engineers to access the tickets of the Customer Issues .This Android App ensures that your technicians carry your Software with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply for the Tickets.
App Features:
* Create, Update, View the Status of Tickets generated.
* Add Image,Video,Audio &File as attachments to the tickets.
* it Reduce the time of typing the large text in Explaination box , it Provide Speech to text Facility to Speack Your Issue Directly in Description and Subject Box ,
* Filter requests based on Priority,Company,Engineer.
* Tag,Forword & Close requests .
* Resolve, Notify users and Close requests.
* Track time spent for resolve the problem.
* Add Remarks to the requests
* Search for requests by subject, request type, priority, requester name & status,Date.
* Reply and View Tag history and Ticket History
* Add & Reply requests with attachments .
The Micad HelpDesk Advanced app is used to remotely receive reactive and planned preventative maintenance jobs as well as soft service requests. When a job is started, it will activate a stopwatch to accurately feedback on how long is taken to complete the job. Work can be paused and continued the next day if incomplete or sent back to a supervisor if lacking materials or manpower. Stock parts can be assigned to provide material costs and photos uploaded to evidence completion or to communicate with other technicians or supervisors.
Engineers can be given the ability to create their own work from any fault found whilst working on other jobs or join a colleague where assistance is required.
This App uses one PDA licence from the Micad HelpDesk system.
This App requires a reliable internet connection. Please ensure that your network provider can offer a reliable 3G/4G data service for your geographical area.
In offline mode, job data will be stored on the device and will synchronise back to the system when an internet connection is re-established.
Location Services must be turned on in order to send GPS data; Notifications turned on to receive Push Notifications.
Continued use of GPS running in the background can dramatically decrease battery life.
Customer support calls can be tricky. Tricky for you, because you have to explain your problem without really knowing what’s going on. Tricky for us, because we have to figure out what’s going on without being in your office.
Now, Infiniti Telecommunications is changing the game, with Australia’s first Customer Support iPhone App.
Infiniti’s Customer Support iPhone App gives you everything you need to get to the bottom of your technical issues in one, easy to access place. Choose how you want to get in touch with our speciality support team, or check out our extensive range of videos, guides, and user manuals by downloading them straight to your phone.
User Guides
PDF User Manuals that you can instantly download to your device
Handset Videos
Troubleshooting, advice, and tips from the Infiniti team that you can play on your device
Photo Upload
Take multiple photos on your iPhone, and email them to our support team via one-click
Live Chat Widget
Chat with our team live to get instant feedback and support for your problem
Live Video Support
Speak to a team member face-to-face while we troubleshoot your problem
News + Updates
Get the content from the Infiniti blog directly to your phone
