Could your customer service experience use some improvement? Well look no further! With these customer service apps, not only are you able to keep in touch with your customers, but you can resolve concerns, question, and follow up on resolutions. You can even significantly reduce response times all while improving customer satisfaction and increasing customer retention.
Highest scored apps in the category
For those who want a customer support and ticket app with a service catalog option.
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.
The Freshservice app is revolutionizing the...
For those who want a customer support and ticket app with push notifications and different work modes.
Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.
Key features:
- Work Modes organize your tickets based on due time or customer type, so you know...
Jitbit Helpdesk is one of the most popular help desk software providers on the market
Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly powerful features in the app that will take your customer support to another level.
Unlike other help desk apps we want to help you do...
Great customer support is tied to the customer — not a desk
Great customer support is tied to the customer — not a desk. Zendesk Support for iPhone is built for team leaders and agents on the move.
The features of Support for iPhone include:
• The features of Support for iPhone include:
• Access to your ticket views
• Sorting and grouping of ticket lists
• Carousel through tickets by swiping left...
The IT help desk software trusted by 100,000+ service desks world wide
The IT help desk software trusted by 100,000+ service desks world wide
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk...
ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime
ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience. ManageEngine ServiceDesk Plus (Cloud) integrates your help desk requests and assets...
WORK[etc] integrates CRM with project management, billing, support cases and more for an all-in-one business management platform
WORK[etc] integrates CRM with project management, billing, support cases and more for an all-in-one business management platform.
HappyFox is a cloud-based customer support software
HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions.
Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts!
What you can do with the HappyFox app:
-Access your support tickets on mobile
-Quick access to “My Pending” tickets list
-Filter and view...
Vision Helpdesk is an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under a single roof
Vision Helpdesk is an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under a single roof.
Vision Helpdesk offers three products:
1) Help Desk Software (multi channel help desk)
2) Satellite Desk (multi brand/company help desk)
3) Service Desk (ITIL/ITSM desk)
Help Desk Software – Robust all-in-one multi channel ticket management...
Apps with average score
Med DaluxFM HelpDesk kan dine brugere benytte deres smartphone til enkel og nem indrapportering af fejlmeldinger eller servicebestillinger i jeres ejendomme med billeddokumentation.
Dalux understøtter QR-koder, GPS og selvvalgte emner, så brugerne med få klik kan lave en god og struktureret fejlmelding eller servicebestilling med præcis lokation.
QR-koder kan blandt knyttes på...
To use this application please sign up on www.faveohelpdesk.com This ios application will work with Faveo Helpdesk Community Edition web based application.
Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favourable. Which truly highlights...
Access Embraer Executive Jets Customer Support and Services contacts using a custom-designed iPad and iPhone application. The CSS Guide app has been created by Embraer to provide all necessary information to connect you to the nearest service center and to the correct Embraer customer support representative.
In addition the app...
SherpaDesk builds software that makes running your business easier. It empowers both owners and employees because it is easy to use and easy to learn.
This gives companies the freedom to focus on growing their business, rather than just surviving.
Our tool helps resolve customer issues, accurately track billable and non-billable time,...
Great customer care cannot be tied down to a desk! Engage customers and deliver great support on the fly with the Deskero app: a super easy tool that packs all the great Deskero features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply...
Aplicativo para realização de atendimento de help desk na plataforma TomTicket.
Everyone is messaging; your business should, too.
The Zingle Business App helps businesses communicate with customers via texting and other mobile messaging channels.
Zingle allows businesses to engage, support, and respond to customers in the new mobile messaging era. Zingle’s real-time enterprise platform works on any device and provides all the tools...
Need help? With the Customer FIRST (CF) Support App, support is now at your fingertips when and where you need it!
AVEVA’s Customer FIRST Support App is an application for Apple iPhone and iPad devices, which provides users easy access to online support services.
News
And stay up to...
Smart Helpdesk is a web call center to simplify and enhance the quality of service to your customers through quick response times and better communication. This advanced tool is available online accessible through standard web browsers. Through smart helpdesk customers can communicate directly with the service provider.
At any time your...
SMART Suite Mobile Apps, provides an interface to SMART Service Desk (see www.smartservicedesk.com). - ITSM and SMART CRM Desk solution (see www.smartcrmdesk.com).
It supports following features:
* Dashboards
* All essential Service Desk Operations for employees, customers and support agents: displaying, creating, responding, leaving notes, providing resolutions and closing tickets.
* Managers...
Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with...
This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still...
Spend less time answering your emails and support your customers, get Reply Butler! The easiest way to answer most frequently asked questions and to improve your customer service.
Create own folders and organize your snippets.
If you have to support different projects or websites you can create signatures and assign them to...
MAX Service Desk Mobile
MAX Service Desk requires a MAX Remote Management account
Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard,...
Manage your IT help desk and assets when you’re on the go!
SysAid Help Desk App enables you to respond to service requests and manage your assets anywhere, anytime. Whether you’re on the road or simply away from your computer, SysAid Help Desk App gives you the flexibility you need...
The Micad HelpDesk Advanced app is used to remotely receive reactive and planned preventative maintenance jobs as well as soft service requests. When a job is started, it will activate a stopwatch to accurately feedback on how long is taken to complete the job. Work can be paused and continued...
Help Desk app manages all problems or issues that your customer incurs. You are able to document the details of their customer problem. Sometimes customers feature requests are also logged here for developing future product or service enhancements.
SLA – Service level agreement:
Service level agreement is a service contract where the...
Manage Your IT Help Desk On The Go!
SysAid's Help Desk is now available as an App!
Respond to service requests anywhere, anytime and deliver superior support when you need to be away from your desk.
SysAid Help Desk App allows you to: ,
- View all service requests assigned to...
The i-net HelpDesk is the service management solution for SMEs. Suitable for internal support, an ITIL service desk or ticketing system for the external customer support.
This app is specifically designed for supporters during mobile use. They can thus be directly at the customer site and view and edit orders.
・Attention・ In...
In “AlmavivA Mobile Help Desk” c’è tutta la competenza AlmavivA nei settori Mobile e Service Desk Management.
Affiancandosi al sistema di ticketing tradizionale accessibile da Web, l'applicazione consente ai clienti AlmavivA di aprire, gestire e monitorare i propri Ticket in mobilità.
Tutti i feedback che contribuiscono a migliorare questa App sono graditi:...
Manage your ADT account anywhere – from your phone or tablet! Access bill pay, ADT® EasyPay, emergency contacts, system testing, alarm activity, and other features that that help you stay on top of your security. Use MyADT to manage your ADT security account with your Apple device. Features:
- Register for...
bigWebApps HelpDesk offers a web based help desk, asset management and time and billing solution to organizations who need a complete solution in managing their customer support.
Brought to you by popular demand, HelpDesk for iPhone now allows you to provide awesome customer support away from your desk while you are...
TDDMobile is much more than a to do list. Based on The Desktop Dispatcher, It's a full featured, service work order application that lets you build and track service calls, customer service histories, customer lists, equipment lists, parts, and invoices ALL IN ONE APP.
For a quick 2 min preview video...
The Mojo Helpdesk app allows agents, managers and admins the ability to track and manage customers support tickets from any iOS device. The app for Mojo Helpdesk provides all of the ticket tracking and customer service functionality as the desktop version allowing agents to create, assign, update and resolve tickets...
Discover Leonardo Helicopters Customer Support & Training.
By means the App "AW TeamUp" you can gain access to all the news, contacts, services and newsletter of "Leonardo Helicopters Customer Support & Training".
Could be good for special cases
Support Desk System (SDS) Mobile App help client to generate ticket for their query, new requirement and clarification for Product provided by bphoenix business solutions. Service Desk System App is for Client, Admin and Engineer to manage tickets. Service Desk System provides real-time synchronization of ticket.
Service Desk System offers mobile access for your Technicians/Engineers to access the tickets of the Customer Issues .This Android App ensures that your technicians carry your Software with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply for the Tickets.
App Features:
* Create, Update, View the Status of Tickets generated.
* Add Image,Video,Audio &File as attachments to the tickets.
* it Reduce the time of typing the large text in Explaination box , it Provide Speech to text Facility to Speack Your Issue Directly in Description and Subject Box ,
* Filter requests based on Priority,Company,Engineer.
* Tag,Forword & Close requests .
* Resolve, Notify users and Close requests.
* Track time spent for resolve the problem.
* Add Remarks to the requests
* Search for requests by subject, request type, priority, requester name & status,Date.
* Reply and View Tag history and Ticket History
* Add & Reply requests with attachments .
Customer support calls can be tricky. Tricky for you, because you have to explain your problem without really knowing what’s going on. Tricky for us, because we have to figure out what’s going on without being in your office.
Now, Infiniti Telecommunications is changing the game, with Australia’s first Customer Support iPhone App.
Infiniti’s Customer Support iPhone App gives you everything you need to get to the bottom of your technical issues in one, easy to access place. Choose how you want to get in touch with our speciality support team, or check out our extensive range of videos, guides, and user manuals by downloading them straight to your phone.
User Guides
PDF User Manuals that you can instantly download to your device
Handset Videos
Troubleshooting, advice, and tips from the Infiniti team that you can play on your device
Photo Upload
Take multiple photos on your iPhone, and email them to our support team via one-click
Live Chat Widget
Chat with our team live to get instant feedback and support for your problem
Live Video Support
Speak to a team member face-to-face while we troubleshoot your problem
News + Updates
Get the content from the Infiniti blog directly to your phone
Live Chat System by LiveHelpNow opens the door for your business to connect directly with its customers. Our live chat software allows you to interact directly with your website visitors in the same way you would in a traditional retail store. You would not ignore customers in your store – so don’t ignore the customers that are visiting your website every day. It is so easy to use that in less than 5 minutes you can be chatting with your customers.
Your customers are waiting to hear from you so get started now!
Highlights:
- Monitor all visitors to your website in real time
- See where visitors are coming from, whether is is search engine query or link referral
- Get insights into visitor's geographical location and browser information
- Accept chat requests and close sales
- Proactively invite browsing visitors to chat
- Handle multiple chats simultaneously
- Transfer active chat session to other operators or departments on your LiveHelpNow account
Note: You must have an active LiveHelpNow account to use this app.
To use this application please sign up on www.faveohelpdesk.com This ios application will work with Faveo Helpdesk Pro Edition web-based application.
Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater to the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long-lasting relationship. The company is driven by a passion for providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.
Faveo can also be customized according to requirement and we do undertake such request.
Faveo is designed & developed by Ladybird Web Solution Pvt Ltd and launched in October 2015.
Check out the knowledge-base and our Video channel to learn how to use Faveo and this mobile app.
Technical support application for the clients of Rifluxyss Softwares LLC, this application allows the customers to view their helpdesk tickets, create new tickets and reply for developer’s comments from the iPhone itself. This version supports text messages and client can view the attachments (.txt, .doc, pdf, xls and image format).
Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and take control of your support with pricing starting at FREE forever for 3 agents.
