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Never miss a customers question or concern with these great apps

Could your customer service experience use some improvement? Well look no further! With these customer service apps, not only are you able to keep in touch with your customers, but you can resolve concerns, question, and follow up on resolutions. You can even significantly reduce response times all while improving customer satisfaction and increasing customer retention.

Freshservice
Zoho Desk
SherpaDesk HelpDesk Support
Zendesk Support
LiveHelpNow Help Desk

Best Apps

Highest scored apps in the category

Freshservice
Freshservice

Freshservice

Freshdesk

For those who want a customer support and ticket app with a service catalog option.

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.

The Freshservice app is revolutionizing the...

Zoho Desk
Zoho Desk

Zoho Desk

Zoho Corporation

For those who want a customer support and ticket app with push notifications and different work modes.

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

Key features:

- Work Modes organize your tickets based on due time or customer type, so you know...

SherpaDesk HelpDesk Support
SherpaDesk HelpDesk Support

SherpaDesk HelpDesk Support

bigWebApps

Sherpadesk is the all-in-one automated solution that combines all the tools you need to run your business and team more effectively: IT helpdesk ticketing, analytics, invoicing, project management, time tracking, billing, remote assistance, & much more

Sherpadesk is the all-in-one automated solution that combines all the tools you need to run your business and team more effectively: IT helpdesk ticketing, analytics, invoicing, project management, time tracking, billing, remote assistance, & much more.

SherpaDesk builds software that makes running your business easier. It empowers both owners and employees because it is easy to use and easy to learn.

This...

Zendesk Support
Zendesk Support

Zendesk Support

Zendesk

Provide great support - anytime, anywhere

Provide great support - anytime, anywhere. Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time.

Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available...

LiveHelpNow Help Desk
LiveHelpNow Help Desk

LiveHelpNow Help Desk

LiveHelpNow, LLC

Live Chat System by LiveHelpNow opens the door for your business to connect directly with its customers

Live Chat System by LiveHelpNow opens the door for your business to connect directly with its customers. Our live chat software allows you to interact directly with your website visitors in the same way you would in a traditional retail store. You would not ignore customers in your store – so don’t ignore the customers that are visiting your website...

Jitbit Helpdesk
Jitbit Helpdesk

Jitbit Helpdesk

Jitbit LP

Jitbit Helpdesk is one of the most popular help desk software providers on the market

Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly powerful features in the app that will take your customer support to another level.

Unlike other help desk apps we want to help you do...

IT helpdesk | ServiceDesk Plus
IT helpdesk | ServiceDesk Plus

IT helpdesk | ServiceDesk Plus

Zoho Corporation

The IT help desk software trusted by 100,000+ service desks world wide

The IT help desk software trusted by 100,000+ service desks world wide

The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk...

HappyFox Helpdesk
HappyFox Helpdesk

HappyFox Helpdesk

HappyFox Inc

HappyFox is a cloud-based customer support software

HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions.

Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts!

What you can do with the HappyFox app:

- Access your support tickets on mobile
- Quick access to “My Pending” tickets list
-...

SaaS helpdesk|ServiceDesk Plus
SaaS helpdesk|ServiceDesk Plus

SaaS helpdesk|ServiceDesk Plus

Zoho Corporation

ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime

ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience. ManageEngine ServiceDesk Plus (Cloud) integrates your help desk requests and assets...

WORKetc CRM & Projects
WORKetc CRM & Projects

WORKetc CRM & Projects

WORKetc CRM + Projects

WORK[etc] integrates CRM with project management, billing, support cases and more for an all-in-one business management platform

WORK[etc] integrates CRM with project management, billing, support cases and more for an all-in-one business management platform.

Also Good

Apps with average score

MyADT
MyADT
MyADT

MyADT

ADT LLC

Do more with ADT, the #1 smart home security provider in the US. Manage your account anywhere, anytime with helpful features like our interactive Crime Maps, bill pay, EasyPay enrollment, and other helpful tools to make life a little easier. Interested in smart home tech? You can also stay up...

Infiniti Telco Client Support
Infiniti Telco Client Support
Infiniti Telco Client Support

Infiniti Telco Client Support

Preneur Marketing

Customer support calls can be tricky. Tricky for you, because you have to explain your problem without really knowing what’s going on. Tricky for us, because we have to figure out what’s going on without being in your office.

Now, Infiniti Telecommunications is changing the game, with Australia’s first Customer...

DaluxFM HelpDesk
DaluxFM HelpDesk
DaluxFM HelpDesk

DaluxFM HelpDesk

Dalux

Med DaluxFM HelpDesk kan dine brugere benytte deres smartphone til enkel og nem indrapportering af fejlmeldinger eller servicebestillinger i jeres ejendomme med billeddokumentation.

Dalux understøtter QR-koder, GPS og selvvalgte emner, så brugerne med få klik kan lave en god og struktureret fejlmelding eller servicebestilling med præcis lokation.
QR-koder kan blandt knyttes på...

CA Service Management
CA Service Management
CA Service Management

CA Service Management

CA, Inc

This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still...

Zingle Business App
Zingle Business App
Zingle Business App

Zingle Business App

Zingle, Inc

Everyone is messaging; your business should, too.

The Zingle Business App helps businesses communicate with customers via texting and other mobile messaging channels.

Zingle allows businesses to engage, support, and respond to customers in the new mobile messaging era. Zingle’s real-time enterprise platform works on any device and provides all the tools...

Deskero
Deskero
Deskero

Deskero

Nabra Ltd

Great customer care cannot be tied down to a desk! Engage customers and deliver great support on the fly with the Deskero app: a super easy tool that packs all the great Deskero features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply...

TomTicket: Help Desk
TomTicket: Help Desk
TomTicket: Help Desk

TomTicket: Help Desk

Flavio Tomazio

O TomTicket: Help Desk é um aplicativo exclusivo para usuários Premium e Enterprise do TomTicket.

Com ele é possível criar e acompanhar chamados, podendo responder os chamados diretamente do seu smartphone e muito mais.

ServiceDesk
ServiceDesk
ServiceDesk

ServiceDesk

SolarWinds MSP UK Ltd

MAX Service Desk Mobile

MAX Service Desk requires a MAX Remote Management account

Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard,...

Customer Support and Services
Customer Support and Services
Customer Support and Services

Customer Support and Services

EMBRAER S.A.

Access Embraer Executive Jets Customer Support and Services contacts using a custom-designed iPad and iPhone application. The CSS Guide app has been created by Embraer to provide all necessary information to connect you to the nearest service center and to the correct Embraer customer support representative.

In addition the app...

Cayzu Help Desk
Cayzu Help Desk
Cayzu Help Desk

Cayzu Help Desk

Cayzu Inc

Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and...

Faveo Helpdesk Community
Faveo Helpdesk Community
Faveo Helpdesk Community

Faveo Helpdesk Community

Ladybird Web Solution Private Limited

To use this application please sign up on www.faveohelpdesk.com This ios application will work with Faveo Helpdesk Community Edition web based application.
Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights...

Vision Helpdesk
Vision Helpdesk
Vision Helpdesk

Vision Helpdesk

JPK Software Solutions PRIVATE LIMITED

Vision Helpdesk is an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under a single roof.

Vision Helpdesk offers three products:

1) Help Desk Software (multi channel help desk)
2) Satellite Desk (multi brand/company help desk)
3) Service Desk (ITIL/ITSM...

SysAid Helpdesk App
SysAid Helpdesk App
SysAid Helpdesk App

SysAid Helpdesk App

SysAid Technologies Ltd.

Manage your IT help desk and assets when you’re on the go!

SysAid Help Desk App enables you to respond to service requests and manage your assets anywhere, anytime. Whether you’re on the road or simply away from your computer, SysAid Help Desk App gives you the flexibility you need...

HelpDesk Mobile
HelpDesk Mobile
HelpDesk Mobile

HelpDesk Mobile

bigWebApps

bigWebApps HelpDesk offers a web based help desk, asset management and time and billing solution to organizations who need a complete solution in managing their customer support.

Brought to you by popular demand, HelpDesk for iPhone now allows you to provide awesome customer support away from your desk while you are...

SysAid Helpdesk
SysAid Helpdesk
SysAid Helpdesk

SysAid Helpdesk

SysAid Technologies Ltd.

Manage Your IT Help Desk On The Go!

SysAid's Help Desk is now available as an App!

Respond to service requests anywhere, anytime and deliver superior support when you need to be away from your desk.

SysAid Help Desk App allows you to: ,

- View all service requests assigned to...

Mojo Helpdesk
Mojo Helpdesk
Mojo Helpdesk

Mojo Helpdesk

Metadot Corporation

The Mojo Helpdesk app allows agents, managers and admins the ability to track and manage customers support tickets from any iOS device. The app for Mojo Helpdesk provides all of the ticket tracking and customer service functionality as the desktop version allowing agents to create, assign, update and resolve tickets...

Paramount HelpDesk
Paramount HelpDesk
Paramount HelpDesk

Paramount HelpDesk

MD Farooq Ahmed

SMART Suite Mobile Apps, provides an interface to SMART Service Desk (see www.smartservicedesk.com). - ITSM and SMART CRM Desk solution (see www.smartcrmdesk.com).
It supports following features:
* Dashboards
* All essential Service Desk Operations for employees, customers and support agents: displaying, creating, responding, leaving notes, providing resolutions and closing tickets.
* Managers...

Other Apps

Could be good for special cases

Micad Helpdesk Advanced

Micad Helpdesk Advanced

bctec Ltd

The Micad HelpDesk Advanced app is used to remotely receive reactive and planned preventative maintenance jobs as well as soft service requests. When a job is started, it will activate a stopwatch to accurately feedback on how long is taken to complete the job. Work can be paused and continued the next day if incomplete or sent back to a supervisor if lacking materials or manpower. Stock parts can be assigned to provide material costs and photos uploaded to evidence completion or to communicate with other technicians or supervisors.

Engineers can be given the ability to create their own work from any fault found whilst working on other jobs or join a colleague where assistance is required.

This App uses one PDA licence from the Micad HelpDesk system.

This App requires a reliable internet connection. Please ensure that your network provider can offer a reliable 3G/4G data service for your geographical area.
In offline mode, job data will be stored on the device and will synchronise back to the system when an internet connection is re-established.

Location Services must be turned on in order to send GPS data; Notifications turned on to receive Push Notifications.

Continued use of GPS running in the background can dramatically decrease battery life.

Help Desk

Help Desk

almaviva spa

In “AlmavivA Mobile Help Desk” c’è tutta la competenza AlmavivA nei settori Mobile e Service Desk Management.
Affiancandosi al sistema di ticketing tradizionale accessibile da Web, l'applicazione consente ai clienti AlmavivA di aprire, gestire e monitorare i propri Ticket in mobilità.
Tutti i feedback che contribuiscono a migliorare questa App sono graditi: per qualunque segnalazione si prega di aprire un Ticket attraverso l’applicazione o inviare una mail a [email protected]

Il Gruppo AlmavivA è il leader italiano nell’Information & Communication Technology, possiede una consolidata esperienza e una profonda conoscenza dei diversi settori di mercato, pubblico e privato. Il Gruppo AlmavivA opera a livello globale con 38 sedi in Italia, 16 all'estero e 32.500 persone, è presente anche in Brasile, Tunisia e Cina. L’offerta del Gruppo AlmavivA comprende servizi ICT e soluzioni basate su Cloud Computing, outsourcing di servizi CRM che utilizzano tecnologie innovative in grado di assicurare l'eccellenza nel CRM 3.0 e soluzioni Big Data & Advanced Analytics per la gestione e la valorizzazione delle informazioni.

Service Desk System

Service Desk System

mithun gite

Support Desk System (SDS) Mobile App help client to generate ticket for their query, new requirement and clarification for Product provided by bphoenix business solutions. Service Desk System App is for Client, Admin and Engineer to manage tickets. Service Desk System provides real-time synchronization of ticket.
Service Desk System offers mobile access for your Technicians/Engineers to access the tickets of the Customer Issues .This Android App ensures that your technicians carry your Software with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply for the Tickets.
App Features:

* Create, Update, View the Status of Tickets generated.
* Add Image,Video,Audio &File as attachments to the tickets.
* it Reduce the time of typing the large text in Explaination box , it Provide Speech to text Facility to Speack Your Issue Directly in Description and Subject Box ,
* Filter requests based on Priority,Company,Engineer.
* Tag,Forword & Close requests .
* Resolve, Notify users and Close requests.
* Track time spent for resolve the problem.
* Add Remarks to the requests
* Search for requests by subject, request type, priority, requester name & status,Date.
* Reply and View Tag history and Ticket History
* Add & Reply requests with attachments .

Almajal-Smart HelpDesk

Almajal-Smart HelpDesk

Nanosoft Engineers India Private Limited

Smart Helpdesk is a web call center to simplify and enhance the quality of service to your customers through quick response times and better communication. This advanced tool is available online accessible through standard web browsers. Through smart helpdesk customers can communicate directly with the service provider.
At any time your customers can submit a complaint, raise a request work, upload images and documents.. Your maintenance team will operate in most efficient and professional way possible