Could your customer service experience use some improvement? Well look no further! With these customer service apps, not only are you able to keep in touch with your customers, but you can resolve concerns, question, and follow up on resolutions. You can even significantly reduce response times all while improving customer satisfaction and increasing customer retention.
Highest scored apps in the category
For those who want a customer support and ticket app with a service catalog option.
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.
The Freshservice app is revolutionizing the...
For those who want a customer support and ticket app with push notifications and different work modes.
Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.
Key features:
- Work Modes organize your tickets based on due time or customer type, so you know...
Zendesk Support for iOS is built for agents, team leads, and managers on the move
Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so...
WORK[etc] integrates CRM with project management, billing, support cases and more for an all-in-one business management platform
WORK[etc] integrates CRM with project management, billing, support cases and more for an all-in-one business management platform.
HappyFox is a cloud-based customer support software
HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions.
Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts!
What you can do with the HappyFox app:
- Access your support tickets on mobile
- Quick access to “My Pending” tickets list
-...
The IT help desk software trusted by 100,000+ service desks world wide
The IT help desk software trusted by 100,000+ service desks world wide
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk...
ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime
ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience. ManageEngine ServiceDesk Plus (Cloud) integrates your help desk requests and assets...
Live Chat System by LiveHelpNow opens the door for your business to connect directly with its customers
Live Chat System by LiveHelpNow opens the door for your business to connect directly with its customers. Our live chat software allows you to interact directly with your website visitors in the same way you would in a traditional retail store. You would not ignore customers in your store – so don’t ignore the customers that are visiting your website...
Great customer care cannot be tied down to a desk
Great customer care cannot be tied down to a desk! Engage customers and deliver great support on the fly with the Deskero app: a super easy tool that packs all the great Deskero features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply to customers.
And it doesn’t end here: with the Deskero...
Apps with average score
Do more with ADT, the #1 smart home security provider in the US. Manage your account anywhere, anytime with helpful features like our interactive Crime Maps, bill pay, EasyPay enrollment, and other helpful tools to make life a little easier. Interested in smart home tech? You can also stay up...
Everyone is messaging; your business should, too.
The Zingle Business App helps businesses communicate with customers via texting and other mobile messaging channels.
Zingle allows businesses to engage, support, and respond to customers in the new mobile messaging era. Zingle’s real-time enterprise platform works on any device and provides all the tools...
Sherpadesk is the all-in-one automated solution that combines all the tools you need to run your business and team more effectively: IT helpdesk ticketing, analytics, invoicing, project management, time tracking, billing, remote assistance, & much more.
SherpaDesk builds software that makes running your business easier. It empowers both owners and employees...
LYNX HELPDESK:
Ticket System for support Digital Dynamics customers.
Ticket system allows support teams to streamline customer communications in a single ticket, all within an organized workflow. This leads to quicker resolution of individual support requests.
Ticket system takes incoming customer requests or attachments by mobile for support and automatically generates a...
Med DaluxFM HelpDesk kan dine brugere benytte deres smartphone til enkel og nem indrapportering af fejlmeldinger eller servicebestillinger i jeres ejendomme med billeddokumentation.
Dalux understøtter QR-koder, GPS og selvvalgte emner, så brugerne med få klik kan lave en god og struktureret fejlmelding eller servicebestilling med præcis lokation.
QR-koder kan blandt knyttes på...
Spend less time answering your emails and support your customers, get Reply Butler! The easiest way to answer most frequently asked questions and to improve your customer service.
Create own folders and organize your snippets.
If you have to support different projects or websites you can create signatures and assign them to...
Access Embraer Executive Jets Customer Support and Services contacts using a custom-designed iPad and iPhone application. The CSS Guide app has been created by Embraer to provide all necessary information to connect you to the nearest service center and to the correct Embraer customer support representative.
In addition the app...
Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly powerful features in the app that will take your customer support to another level.
Unlike...
The Mojo Helpdesk app allows agents, managers and admins the ability to track and manage customers support tickets from any iOS device. The app for Mojo Helpdesk provides all of the ticket tracking and customer service functionality as the desktop version allowing agents to create, assign, update and resolve tickets...
bigWebApps HelpDesk offers a web based help desk, asset management and time and billing solution to organizations who need a complete solution in managing their customer support.
Brought to you by popular demand, HelpDesk for iPhone now allows you to provide awesome customer support away from your desk while you are...
MAX Service Desk Mobile
MAX Service Desk requires a MAX Remote Management account
Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard,...
O TomTicket: Help Desk é um aplicativo exclusivo para usuários Premium e Enterprise do TomTicket.
Com ele é possível criar e acompanhar chamados, podendo responder os chamados diretamente do seu smartphone e muito mais.
Vision Helpdesk is an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under a single roof.
Vision Helpdesk offers three products:
1) Help Desk Software (multi channel help desk)
2) Satellite Desk (multi brand/company help desk)
3) Service Desk (ITIL/ITSM...
Customer support calls can be tricky. Tricky for you, because you have to explain your problem without really knowing what’s going on. Tricky for us, because we have to figure out what’s going on without being in your office.
Now, Infiniti Telecommunications is changing the game, with Australia’s first Customer...
Manage your IT help desk and assets when you’re on the go!
SysAid Help Desk App enables you to respond to service requests and manage your assets anywhere, anytime. Whether you’re on the road or simply away from your computer, SysAid Help Desk App gives you the flexibility you need...
Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and...
Manage Your IT Help Desk On The Go!
SysAid's Help Desk is now available as an App!
Respond to service requests anywhere, anytime and deliver superior support when you need to be away from your desk.
SysAid Help Desk App allows you to: ,
- View all service requests assigned to...
Need help? With the Customer FIRST (CF) Support App, support is now at your fingertips when and where you need it!
AVEVA’s Customer FIRST Support App is an application for Apple iPhone and iPad devices, which provides users easy access to online support services.
News
And stay up to...
This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still...
To use this application please sign up on www.faveohelpdesk.com This ios application will work with Faveo Helpdesk Community Edition web based application.
Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favourable. Which truly highlights...
The Micad HelpDesk Advanced app is used to remotely receive reactive and planned preventative maintenance jobs as well as soft service requests. When a job is started, it will activate a stopwatch to accurately feedback on how long is taken to complete the job. Work can be paused and continued...
Support Desk System (SDS) Mobile App help client to generate ticket for their query, new requirement and clarification for Product provided by bphoenix business solutions. Service Desk System App is for Client, Admin and Engineer to manage tickets. Service Desk System provides real-time synchronization of ticket.
Service Desk System offers mobile...
In “AlmavivA Mobile Help Desk” c’è tutta la competenza AlmavivA nei settori Mobile e Service Desk Management.
Affiancandosi al sistema di ticketing tradizionale accessibile da Web, l'applicazione consente ai clienti AlmavivA di aprire, gestire e monitorare i propri Ticket in mobilità.
Tutti i feedback che contribuiscono a migliorare questa App sono graditi:...
Could be good for special cases
Spend less time answering your emails and support your customers, get Reply Butler! The easiest way to answer most frequently asked questions and to improve your customer service.
Create own folders and organize your snippets.
If you have to support different projects or websites you can create signatures and assign them to your folders.
Discover Leonardo Helicopters Customer Support & Training.
By means the App "AW TeamUp" you can gain access to all the news, contacts, services and newsletter of "Leonardo Helicopters Customer Support & Training".
InstaBPM360 app is used to help employees to view and access their customers support tickets and respond or act upon those tickets from their mobile itself. This app would have the features of accessing their tickets reading the emails, responding to the tickets and updating the same.
Incident reporting and Service Requests tracking using Smartphones.
SMART Suite Mobile Apps, provides an interface to SMART Service Desk (see www.smartservicedesk.com). - ITSM and SMART CRM Desk solution (see www.smartcrmdesk.com).
It supports following features:
* Dashboards
* All essential Service Desk Operations for employees, customers and support agents: displaying, creating, responding, leaving notes, providing resolutions and closing tickets.
* Managers can make approvals of service requests.
* Integrates with SMART Workflow Engine, for ticket escalations.
Live Support (powered by Kandy™) is a state of the art customer service application that allows users to communicate with an expert to resolve product questions or obtain help directly from the business’ website.
When you visit a Live Support enabled website, there is a “contact us” (or other similar name) button that presents different departments and/or options. Upon making a selection, the website will allow you to choose a means of communication (chat, voice or video). The Live Support application is then launched automatically to provide a direct connection to the right representative. No need to get frustrated with convoluted IVRs or recorded instructions.
You will know your position in the queue (if all the representatives are busy) and once your session is established, you will be connected with the selected representative over a multimedia session that provides the following features:
* 2-way video — expedites issue resolution and provides a more personal conversation
* 2-way chat — allows sharing of URLs, textual information, images and files
* Camera selection (back or front camera) —allows the agent to see what you see and help you with step by step guidance
* Screen Sharing — allows the agent to share the screen to provide videos, manuals, diagrams or other type of supporting aid during the resolution
Note: This application requires the support service provider to have a Kandy Live Support subscription to allow agents to handle incoming support requests. Live Support’s real time communications capabilities (chat, video, audio, screen sharing, etc.) are provided by GENBAND’s Kandy cloud solution. You can find more information about the entire Live Support solution at http://livesupport.kandy.io
Smart Helpdesk is a web call center to simplify and enhance the quality of service to your customers through quick response times and better communication. This advanced tool is available online accessible through standard web browsers. Through smart helpdesk customers can communicate directly with the service provider.
At any time your customers can submit a complaint, raise a request work, upload images and documents.. Your maintenance team will operate in most efficient and professional way possible
Alliance Broadband Service Pvt. Ltd. proudly presents "CORPORATE HELPDESK APP".
- Eastern India's First ISP (Internet Service Provider) with real-time
docketing and monitoring iOS App: Docket on the go.
- docketing made easy with "Zero" waiting, anytime anywhere.
- Simply, register and login with your credential to lodge a docket. Check docket status and its history.
- Notification will be sent via Mail and SMS. Our main motto - Less downtime, faster resolution. Rate our support.
- You can also apply for New Connection from Apps.
- Please rate our Apps.
