Never miss a customers question or concern with these great apps

Manage your IT helpdesk when you’re on the go!

Nilex Mobile Helpdesk enables you to respond to service requests anywhere, anytime. Whether you’re on the road or simply away from a computer, Nilex Mobile Helpdesk gives you the flexibility you need to deliver superior helpdesk support from anywhere in the world.

With the trademark simplicity and ease-of-use of Nilex Enterprise Helpdesk, the Nilex Mobile Helpdesk App allows you to:

• View cases assigned to you or your team
• Create new cases
• Easily filter and sort the case list per field to access the exact information you need
• Update the status, priority, position, due date, request user, and many other fields in the case
• Read and send e-mails from within the app
• Find and/or set case position on the map, follow movement or find closest handlers, discover case CI's on map and more (license for Positioning needed).
• Take and attach images to the case
• Read attached files
• Add spare parts and other costs, ready for invoicing
• Easily navigate between views in an interface that’s specially designed for your device
• Secured encrypted connection

Nilex Mobile Helpdesk App is a free application included in Nilex Enterprise Mobile Helpdesk. Nilex Enterprise is specially designed to help you automate your IT processes and work more efficiently. Its suite of fully-integrated modules includes Helpdesk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, NilexPlus enables IT professionals to maximize the success of their IT infrastructure.

Stay on track, in-the-know, and improve your IT performance with Nilex Enterprise. IT’s that simple!

Disclamer: Continued use of GPS running in the background can dramatically decrease battery life. You can always turn off location service for Nilex Helpdesk Mobile in Settings, Privacy, Location Services.

For more information about Nilex Mobile Helpdesk App, and other products in the Nilex Enterprise suite, please visit our homepage!

Facilit FDVU Helpdesk allows users to easily report needs and deviations directly against current buildings.
The following features are supported in the mobile version of the solution:
- Select facility with text search
- Show helpdesk messages on facilities with color indicator for status and easily distinguish between open and closed issues, create new things either fast without image or through taking photo and choose case for more information as well as editing title and description
- Inside the reported helpdesk message there is a dialog feature for easy communication with central unit using Facilit FDVU and mobile support personnel using Facilit FDVU Mobile
- Uploading photos on new and existing helpdesk messages
- If the user is assigned with tasks, it will be possible to view tasks on the selected facility, choose a task for more information and mark tasks performed.
As long as the application has an internet connection, all operations are stored on the server and immediately visible to other users. Select the facility you want to work with while you have internet connection.

Access Embraer Executive Jets Customer Support and Services contacts using a custom-designed iPad and iPhone application. The CSS Guide app has been created by Embraer to provide all necessary information to connect you to the nearest service center and to the correct Embraer customer support representative.

In addition the app provides general information on training, FlyEmbraer portal, Embraer service solutions, news and upcoming events, including operators' conferences and dates.

Get to know our features:

- Request support to Embraer Contact Center directly via CSS Guide app. Customer identification (e.g., name, company, email, phone, aircraft tail and serial number) will be saved in the app for future support requests.
- Service centers selected by region, aircraft model, capability level (line/base) and/or authority certification (FAA, EASA, ANAC, etc)
- Service center network shown on map
- Support contacts selected by region, aircraft model and/or type of contact (customer support management, field service representative, Embraer-owned and authorized service center network, warranty, special programs and material support)
- Latest news and events information
- Capability to build a favorite list of Embraer customer support contacts and service centers
- Capability to add the contact information to your contact list
- One-click to call (applicable only for iPhone), send email or text message

Learn more at: www.EmbraerExecutiveJets.com

Discover Leonardo Helicopters Customer Support & Training.

By means the App "AW TeamUp" you can gain access to all the news, contacts, services and newsletter of "Leonardo Helicopters Customer Support & Training".

Support Desk System (SDS) Mobile App help client to generate ticket for their query, new requirement and clarification for Product provided by bphoenix business solutions. Service Desk System App is for Client, Admin and Engineer to manage tickets. Service Desk System provides real-time synchronization of ticket.
Service Desk System offers mobile access for your Technicians/Engineers to access the tickets of the Customer Issues .This Android App ensures that your technicians carry your Software with them and service the end users faster and better.
Requester can also Add, View, Re-Open and Reply for the Tickets.
App Features:

* Create, Update, View the Status of Tickets generated.
* Add Image,Video,Audio &File as attachments to the tickets.
* it Reduce the time of typing the large text in Explaination box , it Provide Speech to text Facility to Speack Your Issue Directly in Description and Subject Box ,
* Filter requests based on Priority,Company,Engineer.
* Tag,Forword & Close requests .
* Resolve, Notify users and Close requests.
* Track time spent for resolve the problem.
* Add Remarks to the requests
* Search for requests by subject, request type, priority, requester name & status,Date.
* Reply and View Tag history and Ticket History
* Add & Reply requests with attachments .

The Micad HelpDesk Advanced app is used to remotely receive reactive and planned preventative maintenance jobs as well as soft service requests. When a job is started, it will activate a stopwatch to accurately feedback on how long is taken to complete the job. Work can be paused and continued the next day if incomplete or sent back to a supervisor if lacking materials or manpower. Stock parts can be assigned to provide material costs and photos uploaded to evidence completion or to communicate with other technicians or supervisors.

Engineers can be given the ability to create their own work from any fault found whilst working on other jobs or join a colleague where assistance is required.

This App uses one PDA licence from the Micad HelpDesk system.

This App requires a reliable internet connection. Please ensure that your network provider can offer a reliable 3G/4G data service for your geographical area.
In offline mode, job data will be stored on the device and will synchronise back to the system when an internet connection is re-established.

Location Services must be turned on in order to send GPS data; Notifications turned on to receive Push Notifications.

Continued use of GPS running in the background can dramatically decrease battery life.

Customer support calls can be tricky. Tricky for you, because you have to explain your problem without really knowing what’s going on. Tricky for us, because we have to figure out what’s going on without being in your office.

Now, Infiniti Telecommunications is changing the game, with Australia’s first Customer Support iPhone App.

Infiniti’s Customer Support iPhone App gives you everything you need to get to the bottom of your technical issues in one, easy to access place. Choose how you want to get in touch with our speciality support team, or check out our extensive range of videos, guides, and user manuals by downloading them straight to your phone.

User Guides
PDF User Manuals that you can instantly download to your device

Handset Videos
Troubleshooting, advice, and tips from the Infiniti team that you can play on your device

Photo Upload
Take multiple photos on your iPhone, and email them to our support team via one-click

Live Chat Widget
Chat with our team live to get instant feedback and support for your problem

Live Video Support
Speak to a team member face-to-face while we troubleshoot your problem

News + Updates
Get the content from the Infiniti blog directly to your phone

LYNX HELPDESK:
Ticket System for support Digital Dynamics customers.

Ticket system allows support teams to streamline customer communications in a single ticket, all within an organized workflow. This leads to quicker resolution of individual support requests.

Ticket system takes incoming customer requests or attachments by mobile for support and automatically generates a customer service ticket.