Could your customer service experience use some improvement? Well look no further! With these customer service apps, not only are you able to keep in touch with your customers, but you can resolve concerns, question, and follow up on resolutions. You can even significantly reduce response times all while improving customer satisfaction and increasing customer retention.
Highest scored apps in the category
For those who want a customer support and ticket app with a service catalog option.
Freshservice is a plug and play ITIL service desk on the cloud. Integrated with several popular apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities; it has been built from the ground up to be extremely user friendly. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also...
Zoho Desk is a context-aware help desk software that helps businesses focus on the customer
Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.
Key features:
- Work Modes organize your tickets based on due time or customer type, so you know...
Customer service doesn’t stop when you leave your desk
Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scan the ticket comments on...
ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime
ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience. ManageEngine ServiceDesk Plus (Cloud) integrates your help desk requests and assets...
WORK[etc] integrates CRM with project management, billing, support cases and more for an all-in-one business management platform
WORK[etc] integrates CRM with project management, billing, support cases and more for an all-in-one business management platform.
The IT help desk software trusted by 100,000+ service desks world wide
The IT help desk software trusted by 100,000+ service desks world wide
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk...
Vision Helpdesk is an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under a single roof
Vision Helpdesk is an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under a single roof.
Vision Helpdesk offers three products:
1) Help Desk Software (multi channel help desk)
2) Satellite Desk (multi brand/company help desk)
3) Service Desk (ITIL/ITSM desk)
Help Desk Software – Robust all-in-one multi channel ticket management...
Apps with average score
This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still...
The Mojo Helpdesk app allows agents, managers and admins the ability to track and manage customers support tickets from any iOS device. The app for Mojo Helpdesk provides all of the ticket tracking and customer service functionality as the desktop version allowing agents to create, assign, update and resolve tickets...
Your business doesn't close when you're away from your desk. That's why we made the Specialty Answering Service mobile app. Whether you're on the road, in a meeting, or celebrating a birthday in the break room, our app will help you monitor your business’ inbound communication 24 hours a day....
Great customer support is tied to the customer — not a desk. Zendesk Support for iPhone is built for team leaders and agents on the move.
The features of Support for iPhone include:
• The features of Support for iPhone include:
• Access to your ticket views
• Sorting and grouping...
To use this application please sign up on www.faveohelpdesk.com This ios application will work with Faveo Helpdesk Pro Edition web based application.
Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favorable. Which truly highlights...
Support Desk System (SDS) Mobile App help client to generate ticket for their query, new requirement and clarification for Product provided by bphoenix business solutions. Service Desk System App is for Client, Admin and Engineer to manage tickets. Service Desk System provides real-time synchronization of ticket.
Service Desk System offers mobile...
SherpaDesk builds software that makes running your business easier. It empowers both owners and employees because it is easy to use and easy to learn.
This gives companies the freedom to focus on growing their business, rather than just surviving.
Our tool helps resolve customer issues, accurately track billable and non-billable time,...
In “AlmavivA Mobile Help Desk” c’è tutta la competenza AlmavivA nei settori Mobile e Service Desk Management.
Affiancandosi al sistema di ticketing tradizionale accessibile da Web, l'applicazione consente ai clienti AlmavivA di aprire, gestire e monitorare i propri Ticket in mobilità.
Tutti i feedback che contribuiscono a migliorare questa App sono graditi:...
Live Chat System by LiveHelpNow opens the door for your business to connect directly with its customers. Our live chat software allows you to interact directly with your website visitors in the same way you would in a traditional retail store. You would not ignore customers in your store –...
Customer support calls can be tricky. Tricky for you, because you have to explain your problem without really knowing what’s going on. Tricky for us, because we have to figure out what’s going on without being in your office.
Now, Infiniti Telecommunications is changing the game, with Australia’s first Customer...
Manage Your IT Help Desk On The Go!
SysAid's Help Desk is now available as an App!
Respond to service requests anywhere, anytime and deliver superior support when you need to be away from your desk.
SysAid Help Desk App allows you to: ,
- View all service requests assigned to...
InstaBPM360 app is used to help employees to view and access their customers support tickets and respond or act upon those tickets from their mobile itself. This app would have the features of accessing their tickets reading the emails, responding to the tickets and updating the same.
Great customer care cannot be tied down to a desk! Engage customers and deliver great support on the fly with the Deskero app: a super easy tool that packs all the great Deskero features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply...
Exclusively for Technology Partners Helpdesk clients!
You can create Helpdesk tickets automatically with this app. No need to send an email, your tickets will be created and immediately sent to our Helpdesk team for quick response!
You must be a client of Technology Partners Helpdesk service with a corresponding helpdesk account in...
Everyone is messaging; your business should, too.
The Zingle Business App helps businesses communicate with customers via texting and other mobile messaging channels.
Zingle allows businesses to engage, support, and respond to customers in the new mobile messaging era. Zingle’s real-time enterprise platform works on any device and provides all the tools...
Jitbit Helpdesk for iOS allows you to access your helpdesk from your device.
Features include:
*Viewing unanswered, unclosed or all tickets
*Viewing basic details and replies of an individual tickets
*Posting replies for everyone or for techs only
*Changing tickets status
*Viewing attached images
HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions.
Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts!
What you can do with the HappyFox app:
-Access your support tickets...
Originally developed to serve our team’s own customer support needs, we are excited to make this App available for the public. FAQ Manager enables you to create and manage an online customer support system using your iPhone and iPad.
Simple and quick to set up, you will be to publish the...
LYNX HELPDESK:
Ticket System for support Digital Dynamics customers.
Ticket system allows support teams to streamline customer communications in a single ticket, all within an organized workflow. This leads to quicker resolution of individual support requests.
Ticket system takes incoming customer requests or attachments by mobile for support and automatically generates a...
Help Desk app manages all problems or issues that your customer incurs. You are able to document the details of their customer problem. Sometimes customers feature requests are also logged here for developing future product or service enhancements.
SLA – Service level agreement:
Service level agreement is a service contract where the...
Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and...
To use this application please sign up on www.faveohelpdesk.com This ios application will work with Faveo Helpdesk Community Edition web based application.
Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favourable. Which truly highlights...
Spend less time answering your emails and support your customers, get Reply Butler! The easiest way to answer most frequently asked questions and to improve your customer service.
Create own folders and organize your snippets.
If you have to support different projects or websites you can create signatures and assign them to...
MAX Service Desk Mobile
MAX Service Desk requires a MAX Remote Management account
Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard,...
Speed through your support tickets with Speeding Ticket, the only Uservoice Helpdesk client for iPhone. Save time with simple swipe gestures to reassign, close, and reply to support tickets.
Support agents shouldn’t be tied to a computer. The faster you can respond to support tickets, the sooner you can be back...
Manage your IT help desk and assets when you’re on the go!
SysAid Help Desk App enables you to respond to service requests and manage your assets anywhere, anytime. Whether you’re on the road or simply away from your computer, SysAid Help Desk App gives you the flexibility you need...
Could be good for special cases
Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated.
Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com.
SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation,
asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.
The i-net HelpDesk is the service management solution for SMEs. Suitable for internal support, an ITIL service desk or ticketing system for the external customer support.
This app is specifically designed for supporters during mobile use. They can thus be directly at the customer site and view and edit orders.
・Attention・ In order to use the full potential of the app, you'll need the i-net HelpDesk server which can be obtained from our website.
・・・ Functions of the mobile i-net HelpDesk ・・・
・Register as Supporter or Dispatcher
・Access to jobs according to configured rights
・Display details of the orders, including the processing steps
・Answering jobs by email
・Processing of orders (eg editing, finishing, re-submit, setting appointments ...)
・Variably view orders
・Search for orders (open and completed)
・Display of formatted text in the processing steps
・Support for the i-net HelpDesk Servers settings for supporter signatures
・Create new Requests
・Add attachments to a request or an order
・Sign editing steps
・Escalate orders
・Preview of Requests
・・・ Prequisites ・・・
To use the mobile i-net HelpDesk you need a wireless- or internet-connection (eg via VPN) to reach your i-net HelpDesk server.
・・・ Check out the i-net HelpDesk ・・・
You can try the mobile i-net HelpDesk simple and free. We offer you a demo instance on the internet that can be selected in the app at startup.
If you want to test the i-net HelpDesk server internally, and with your data, you can download the software for free from our website www.inetsoftware.de/de/helpdesk. This program is limited to 60 days and has no restrictions during this period.
・・・ Support ・・・
We are always available for questions, suggestions and any problems you may encounter! You can reach us by email directly from the settings of the app.
During the 60-day trial period of the i-net HelpDesk you will also receive free telephone support.
Live Support (powered by Kandy™) is a state of the art customer service application that allows users to communicate with an expert to resolve product questions or obtain help directly from the business’ website.
When you visit a Live Support enabled website, there is a “contact us” (or other similar name) button that presents different departments and/or options. Upon making a selection, the website will allow you to choose a means of communication (chat, voice or video). The Live Support application is then launched automatically to provide a direct connection to the right representative. No need to get frustrated with convoluted IVRs or recorded instructions.
You will know your position in the queue (if all the representatives are busy) and once your session is established, you will be connected with the selected representative over a multimedia session that provides the following features:
* 2-way video — expedites issue resolution and provides a more personal conversation
* 2-way chat — allows sharing of URLs, textual information, images and files
* Camera selection (back or front camera) —allows the agent to see what you see and help you with step by step guidance
* Screen Sharing — allows the agent to share the screen to provide videos, manuals, diagrams or other type of supporting aid during the resolution
Note: This application requires the support service provider to have a Kandy Live Support subscription to allow agents to handle incoming support requests. Live Support’s real time communications capabilities (chat, video, audio, screen sharing, etc.) are provided by GENBAND’s Kandy cloud solution. You can find more information about the entire Live Support solution at http://livesupport.kandy.io
TDDMobile is much more than a to do list. Based on The Desktop Dispatcher, It's a full featured, service work order application that lets you build and track service calls, customer service histories, customer lists, equipment lists, parts, and invoices ALL IN ONE APP.
For a quick 2 min preview video on an iPhone 6+
http://www.DesktopDispatcher.com/Movies/TDDMobilepreview.mov
For a more, in-depth video on an iPad
http://www.DesktopDispatcher.com/Movies/TDDMobile.mov
*Unlike other job tracking apps, TDDMobile is NOT WEB BASED. The data lives on your device, leaving you in complete control.
*No monthly charges.
*Easily back up your data.
*Track make, model and serial numbers of your customer's equipment. You can add as many peices of equipment as you need. Each with it's own maintenance schedule and service history.
*Take photos of your work and store them with the customer's service history.
*Track multiple locations under one customer profile, each with their own equipment list and service history.
*Capture signatures on the work order.
*Appointment reminders. Audio and visual.
*Call the customer from the app.
*Email or SMS the customer from the app.
*Get maps to the job address right from the app.
*Invoice reports showing who's paid and who owes.
*Create self replicating, preventative maintenance work orders. Close out a PM job and it recreates itself for the next scheduled service interval.
*email customers a full page .pdf of the signed work order OR invoice CUSTOMIZED WITH YOUR LOGOS, HEADER AND DISCLAIMER.
*Intuitive user interface for iPad and iPhone users puts a wealth of information at your fingertips.
*It was developed with feedback from almost every service based industry. Locksmiths, HV/AC, Electricians, Plumbers, Delivery, Handy Man and many more.
*Store customer contact information so it auto populates a new work order.
*Store completed jobs so a service history shows on new work orders.
*Scan in barcodes of your parts used on the job.
*Create and store an inventory file with barcode information. The prices and descriptions of your parts will show up on a work order just by entering the part number.
*Enter parts used from inventory as well as non-inventory items.
BUT that's not all. If you use TDDMobile as a companion app to The Desktop Dispatcher, (optional) you can do even more.
With The Desktop Dispatcher, you can
Push customers, inventory items and invoices to Quick Books Pro on a Mac or PC.
Share your data with multiple iPhones or iPads, in the field, so other techs can have the same information you have.
Monitor the progress of your technicians.
Use a pc to enter all the data. Even import records from other programs.
More easily track customer service histories.
Get reminders for appointments.
View calls by appointment date and time in an easier to use calendar.
Show service history right on the work order. (iPhone and desktop)
Get greater storage capacity for photographs and signatures.
Build custom reports on completed jobs.
Despite the languages shown at the left, this app is only available in English, at this time.
Manage your ADT account anywhere – from your phone or tablet! Access bill pay, ADT® EasyPay, emergency contacts, system testing, alarm activity, and other features that that help you stay on top of your security. Use MyADT to manage your ADT security account with your Apple device. Features:
- Register for MyADT
- View and pay bill
- Sign up for and manage EasyPay
- Run system tests
- Add, edit, and delete emergency contacts
- Manage verbal security passwords
- View alarm activity
- Download your certificate of monitoring
- Order ADT yard signs
- Access the MyADT Help Center
- View profile information
MyADT registration requires an active ADT monitoring subscription. The complete set of ADT account management tools, including system testing and owner’s manuals, is available on www.MyADT.com.
License information available at www.ADT.com or by calling 800.ADT.ASAP®. FL: EF0001121
© 2014 ADT LLC dba ADT Security Services. All rights reserved. ADT, the ADT logo, 800.ADT.ASAP and the product/service names listed in this document are marks and/or registered marks. Unauthorized use is strictly prohibited.
bigWebApps HelpDesk offers a web based help desk, asset management and time and billing solution to organizations who need a complete solution in managing their customer support.
Brought to you by popular demand, HelpDesk for iPhone now allows you to provide awesome customer support away from your desk while you are in the field. The iPhone application is an extension of the online version allowing you flexibility to create new tickets, assign time, and close out tickets all in real time. It’s a little bit of support love in your pocket.
Features:
•Access and respond to all of your open tickets
•Create new tickets or close out existing issues
•Reassign tickets to other technicians
•Record support time and assign a task type
•Review and pick up tickets listed in any of your unassigned queues
Help Desk System for All the Tenants & Admin of BMG Mall. Now Report issues under different Category with the convenience of your Smart Phones and be notified as soon as problem get resolved.
