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Never miss a customers question or concern with these great apps

Could your customer service experience use some improvement? Well look no further! With these customer service apps, not only are you able to keep in touch with your customers, but you can resolve concerns, question, and follow up on resolutions. You can even significantly reduce response times all while improving customer satisfaction and increasing customer retention.

Freshservice
Zoho Desk
Jitbit Helpdesk
IT helpdesk | ServiceDesk Plus
WORKetc CRM & Projects

Best Apps

Highest scored apps in the category

Freshservice
Freshservice

Freshservice

Freshdesk

For those who want a customer support and ticket app with a service catalog option.

Freshservice is a plug and play ITIL service desk on the cloud. Integrated with several popular apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities; it has been built from the ground up to be extremely user friendly. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also...

Zoho Desk
Zoho Desk

Zoho Desk

Zoho Corporation

For those who want a customer support and ticket app with push notifications and different work modes.

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

Key features:

- Work Modes organize your tickets based on due time or customer type, so you know...

Zendesk for iPad
Zendesk for iPad

Zendesk for iPad

Zendesk

Customer service doesn’t stop when you leave your desk

Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scan the ticket comments on...

Jitbit Helpdesk
Jitbit Helpdesk

Jitbit Helpdesk

Jitbit LP

Jitbit Helpdesk is one of the most popular help desk software providers on the market

Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly powerful features in the app that will take your customer support to another level.

Unlike other help desk apps we want to help you do...

IT helpdesk | ServiceDesk Plus
IT helpdesk | ServiceDesk Plus

IT helpdesk | ServiceDesk Plus

Zoho Corporation

The IT help desk software trusted by 100,000+ service desks world wide

The IT help desk software trusted by 100,000+ service desks world wide

The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk...

WORKetc CRM & Projects
WORKetc CRM & Projects

WORKetc CRM & Projects

WORKetc CRM + Projects

WORK[etc] integrates CRM with project management, billing, support cases and more for an all-in-one business management platform

WORK[etc] integrates CRM with project management, billing, support cases and more for an all-in-one business management platform.

Also Good

Apps with average score

Zendesk Support
Zendesk Support
Zendesk Support

Zendesk Support

Zendesk

Great customer support is tied to the customer — not a desk. Zendesk Support for iPhone is built for team leaders and agents on the move.

The features of Support for iPhone include:
• The features of Support for iPhone include:
• Access to your ticket views
• Sorting and grouping...

SaaS helpdesk|ServiceDesk Plus
SaaS helpdesk|ServiceDesk Plus
SaaS helpdesk|ServiceDesk Plus

SaaS helpdesk|ServiceDesk Plus

Zoho Corporation

ManageEngine ServiceDesk Plus (Cloud) iPhone app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience. ManageEngine...

ServiceDesk
ServiceDesk
ServiceDesk

ServiceDesk

SolarWinds MSP UK Ltd

MAX Service Desk Mobile

MAX Service Desk requires a MAX Remote Management account

Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard,...

Customer Support and Services
Customer Support and Services
Customer Support and Services

Customer Support and Services

EMBRAER S.A.

Access Embraer Executive Jets Customer Support and Services contacts using a custom-designed iPad and iPhone application. The CSS Guide app has been created by Embraer to provide all necessary information to connect you to the nearest service center and to the correct Embraer customer support representative.

In addition the app...

SysAid Helpdesk
SysAid Helpdesk
SysAid Helpdesk

SysAid Helpdesk

SysAid Technologies Ltd.

Manage Your IT Help Desk On The Go!

SysAid's Help Desk is now available as an App!

Respond to service requests anywhere, anytime and deliver superior support when you need to be away from your desk.

SysAid Help Desk App allows you to: ,

- View all service requests assigned to...

Apptivo Help Desk
Apptivo Help Desk
Apptivo Help Desk

Apptivo Help Desk

Apptivo

Help Desk app manages all problems or issues that your customer incurs. You are able to document the details of their customer problem. Sometimes customers feature requests are also logged here for developing future product or service enhancements.

SLA – Service level agreement:
Service level agreement is a service contract where the...

CA Service Management
CA Service Management
CA Service Management

CA Service Management

CA, Inc

This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still...

Micad Helpdesk Advanced
Micad Helpdesk Advanced
Micad Helpdesk Advanced

Micad Helpdesk Advanced

bctec Ltd

The Micad HelpDesk Advanced app is used to remotely receive reactive and planned preventative maintenance jobs as well as soft service requests. When a job is started, it will activate a stopwatch to accurately feedback on how long is taken to complete the job. Work can be paused and continued...

Faveo Helpdesk Pro
Faveo Helpdesk Pro
Faveo Helpdesk Pro

Faveo Helpdesk Pro

Ladybird Web Solution Private Limited

To use this application please sign up on www.faveohelpdesk.com This ios application will work with Faveo Helpdesk Pro Edition web based application.
Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favorable. Which truly highlights...

SherpaDesk HelpDesk Support
SherpaDesk HelpDesk Support
SherpaDesk HelpDesk Support

SherpaDesk HelpDesk Support

bigWebApps

SherpaDesk builds software that makes running your business easier. It empowers both owners and employees because it is easy to use and easy to learn.

This gives companies the freedom to focus on growing their business, rather than just surviving.

Our tool helps resolve customer issues, accurately track billable and non-billable time,...

Vision Helpdesk
Vision Helpdesk
Vision Helpdesk

Vision Helpdesk

JPK Software Solutions PRIVATE LIMITED

Vision Helpdesk is an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under a single roof.

Vision Helpdesk offers three products:

1) Help Desk Software (multi channel help desk)
2) Satellite Desk (multi brand/company help desk)
3) Service Desk (ITIL/ITSM...

Zingle Business App
Zingle Business App
Zingle Business App

Zingle Business App

Zingle, Inc

Everyone is messaging; your business should, too.

The Zingle Business App helps businesses communicate with customers via texting and other mobile messaging channels.

Zingle allows businesses to engage, support, and respond to customers in the new mobile messaging era. Zingle’s real-time enterprise platform works on any device and provides all the tools...

Help Desk
Help Desk
Help Desk

Help Desk

almaviva spa

In “AlmavivA Mobile Help Desk” c’è tutta la competenza AlmavivA nei settori Mobile e Service Desk Management.
Affiancandosi al sistema di ticketing tradizionale accessibile da Web, l'applicazione consente ai clienti AlmavivA di aprire, gestire e monitorare i propri Ticket in mobilità.
Tutti i feedback che contribuiscono a migliorare questa App sono graditi:...

Mojo Helpdesk
Mojo Helpdesk
Mojo Helpdesk

Mojo Helpdesk

Metadot Corporation

The Mojo Helpdesk app allows agents, managers and admins the ability to track and manage customers support tickets from any iOS device. The app for Mojo Helpdesk provides all of the ticket tracking and customer service functionality as the desktop version allowing agents to create, assign, update and resolve tickets...

LiveHelpNow Help Desk
LiveHelpNow Help Desk
LiveHelpNow Help Desk

LiveHelpNow Help Desk

LiveHelpNow, LLC

Live Chat System by LiveHelpNow opens the door for your business to connect directly with its customers. Our live chat software allows you to interact directly with your website visitors in the same way you would in a traditional retail store. You would not ignore customers in your store –...

Service Desk System
Service Desk System
Service Desk System

Service Desk System

mithun gite

Support Desk System (SDS) Mobile App help client to generate ticket for their query, new requirement and clarification for Product provided by bphoenix business solutions. Service Desk System App is for Client, Admin and Engineer to manage tickets. Service Desk System provides real-time synchronization of ticket.
Service Desk System offers mobile...

Infiniti Telco Customer Support
Infiniti Telco Customer Support
Infiniti Telco Customer Support

Infiniti Telco Customer Support

Preneur Marketing

Customer support calls can be tricky. Tricky for you, because you have to explain your problem without really knowing what’s going on. Tricky for us, because we have to figure out what’s going on without being in your office.

Now, Infiniti Telecommunications is changing the game, with Australia’s first Customer...

SysAid Helpdesk App
SysAid Helpdesk App
SysAid Helpdesk App

SysAid Helpdesk App

SysAid Technologies Ltd.

Manage your IT help desk and assets when you’re on the go!

SysAid Help Desk App enables you to respond to service requests and manage your assets anywhere, anytime. Whether you’re on the road or simply away from your computer, SysAid Help Desk App gives you the flexibility you need...

HappyFox - Your Mobile Customer Support Helpdesk
HappyFox - Your Mobile Customer Support Helpdesk
HappyFox - Your Mobile Customer Support Helpdesk

HappyFox - Your Mobile Customer Support Helpdesk

HappyFox Inc

HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions.

Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts!

What you can do with the HappyFox app:

-Access your support tickets...

HelpDesk Mobile
HelpDesk Mobile
HelpDesk Mobile

HelpDesk Mobile

bigWebApps

bigWebApps HelpDesk offers a web based help desk, asset management and time and billing solution to organizations who need a complete solution in managing their customer support.

Brought to you by popular demand, HelpDesk for iPhone now allows you to provide awesome customer support away from your desk while you are...

TDDMobile
TDDMobile
TDDMobile

TDDMobile

Custom Desktop Solutions

TDDMobile is much more than a to do list. Based on The Desktop Dispatcher, It's a full featured, service work order application that lets you build and track service calls, customer service histories, customer lists, equipment lists, parts, and invoices ALL IN ONE APP.

For a quick 2 min preview video...

Other Apps

Could be good for special cases

Deskero

Deskero

Nabra Ltd

Great customer care cannot be tied down to a desk! Engage customers and deliver great support on the fly with the Deskero app: a super easy tool that packs all the great Deskero features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply to customers.

And it doesn’t end here: with the Deskero app, our integrated chat system is right at your fingertips, as well as our advanced social monitor features. Chat in real time and engage customers on social networks, right from your phone!

Key features

- Take care of all your tickets, from start to finish: you can open them, edit their status, reply and immediately change any detail
- Reply to any ticket with a single tap: smart and easy!
- Overview everything in your customized agent dashboard.
- Manage everything, from agent re-assignment to ticket priority: you can edit any single ticket’s feature directly from the app.
- Keep an eye on your help desk and all your team activity to quickly monitor any incoming request, be it from email, social network or chat.
- Quickly search for tickets and customers through an advanced filter system.
- Chat with registered customers and even casual website visitors and convert any interesting conversation into a ticket, to fully integrate it in your workflow!
- Monitor and manage all your customer’s details and quickly edit contact data and information.
- Gain immediate access to any past conversation with any customer, through Deskero’s advanced chronology. Search and filter it in a snap!
- Collaborate with other agents, either by sharing a note or by using the internal chat system.
- Quickly use predefined answers to solve the most common problems in a minute: just choose your macro answer, edit it to your taste and hit reply!
- Create and manage custom view filters to simplify your searches and monitor specific issues.
- Use customized scenario to automate recurring actions, right from your phone.

Web Help Desk Mobile

Web Help Desk Mobile

SolarWinds Worldwide, LLC

Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated.

Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com.

SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation,
asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.

FAQ Manager - Customer Support Management

FAQ Manager - Customer Support Management

Aidaluu Inc.

Originally developed to serve our team’s own customer support needs, we are excited to make this App available for the public. FAQ Manager enables you to create and manage an online customer support system using your iPhone and iPad.

Simple and quick to set up, you will be to publish the FAQ site directly from the app via FTP (similar to how web pages are published using the HTML Egg App). To integrate it together with the rest of your website, simply add a hyperlink to your FAQ site.

For an example, please visit our Awesome Mails app website:

Official Home Page:
http://awesomemails.aidaluu.com

Official FAQ Support Site:
http://awesomemails.aidaluu.com/faq/

This App is ideal for small business owners and professionals. By having an online support system with answers to frequently asked questions, you can significantly improve customer satisfaction while save on support time and resource.

KEY FEATURES
- Manage frequently asked customer questions
- Define multiple product and service categories, customize category colors and styles
- Add photos to answers and embed “Show Me” video demos
- Built in search engine allows quick find
- Show important questions first with the Smart Prioritization System
- Manage your business on the go!
- Universal App, compatible with the iPad, iPad mini and iPhone

Faveo Helpdesk Community

Faveo Helpdesk Community

Ladybird Web Solution Private Limited

To use this application please sign up on www.faveohelpdesk.com This ios application will work with Faveo Helpdesk Community Edition web based application.
Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo can also be customised according to requirement and we do undertake such request.

Faveo is designed & developed by Ladybird Web Solution Pvt Ltd, and launched in October 2015.

Checkout the knowledge based and our Video channel to learn how to use Faveo and this mobile app.