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Apple Launches a Repair Program for the iPhone 6 Plus 'Touch Disease'

November 17, 2016

Apple has just rolled out a new program to repair iPhone 6 Plus units affected by the so-called “touch disease.” The issue came to light earlier this year after a class-action suit was filed in California.

A $149 repair fee

A $149 repair fee
A gray bar on top of a touchscreen is a symptom of the issue.

A gray bar on top of a touchscreen is a symptom of the issue.

Credit: iFixit

Instead of a design flaw, Apple states on the program’s page that the issue is caused when the handset is dropped on hard surfaces:

Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.

Any handset showing the issues will be repaired by Apple for $149 as long as the iPhone is working and the screen isn’t cracked or broken.

Apple is also planning to contact customers who previously paid a repair fee because of the issue to arrange a reimbursement.

More about the program can be found on Apple’s site.